topic Re: Sonos and Ruckus in RUCKUS Support for Lennar Homes

Sonos and Ruckus

PaulR1 — Mon, 27 Jan 2025 19:33:08 GMT

Good afternoon,

My name is Paul, my email address is robpaul14@yahoo.com.

I am having an issue connecting my Sonos wirelessly. I contacted Sonos, and they told me to contact Ruckus regarding this issue.

Here is the message:Hi Paul,

Thank you for getting in touch with Sonos support!

Kindly contact Ruckus customer support and request assistance to adjust the following setting on your network. Please do not attempt to perform this step yourself.

The setting that needs to be adjusted by Ruckus is located within this article: ( https://support.ruckuswireless.com/articles/000006140 )

If Standard Setup is selected for the WiFi setup, then WiFi APs will be used to connect speakers to each other. In this case, it recommended to disable Directed Multicast/Broadcast:

1. ruckus(config-wlan)# no qos directed-multicast
2. ruckus(config-wlan)# qos directed-threshold 0

Can anyone please assist. Thank you.

V/r,

Paul Reyes

Re: Sonos and Ruckus

PaulR1 — Mon, 27 Jan 2025 20:22:38 GMT

Im requesting someone to call me please. Thank you.

Re: Sonos and Ruckus

sanjay_kumar — Tue, 28 Jan 2025 02:40:11 GMT

Hi @PaulR1,

Could you please confirm the Unleashed version running on the APs?
We have the enhancement for Sonos devices in 200.17, could you please upgrade to 200.17 and check please?

Were the settings needed for Sonos devices are by default enabled.

You can verify under Wifi-Networks >> Summary >> Edit > Others

Re: Sonos and Ruckus

PaulR1 — Tue, 28 Jan 2025 13:17:54 GMT

Hello Sanjay,

I'm not sure, but mine is a 2019 version. Also, I can't find the global configuration you posted. Where can I find that? At the Sonos app? Please advise! Thank you.

Re: Sonos and Ruckus

sanjay_kumar — Tue, 28 Jan 2025 17:50:03 GMT

Hi,

The screen shot is from 200.17 version.
If you can let me know your AP model and the version it is running, then I can guide you.

Re: Sonos and Ruckus

PaulR1 — Tue, 28 Jan 2025 20:17:49 GMT

Thank you!

Is this what you are looking for?

ICX 7150-C12P

also, I can't log in to my Ruckus account. Is that the place you wanted me to go?

Re: Sonos and Ruckus

sanjay_kumar — Wed, 29 Jan 2025 03:05:05 GMT

Hi,

The model details you gave is for the ICX Switch.
Are you using any Access Points running in Unleashed version?
You can login to the Access Point from the browser and then you can find the version and model details.

Re: Sonos and Ruckus

PaulR1 — Thu, 30 Jan 2025 10:58:22 GMT

Hello,

I hope all is well. Are you talking about the router access point? Can you please guide me on how to access the access point and how to log in? Can you please share the link? I'm sorry, I'm not tech-savvy.

Thank you,

Re: Sonos and Ruckus

sanjay_kumar — Fri, 31 Jan 2025 02:33:42 GMT

Hi,
The Router you have, is it Ruckus model?
If yes, you can open the browser and type its ipaddress as https://192.168.0.1 where 192.168.0.1 is the default IP address.
Once you get access, please enter the credentials.
You can find the version under Admin & Services >> System >> System Info.

Also, is this a Lennar homes setup?

Re: Sonos and Ruckus

PaulR1 — Fri, 31 Jan 2025 23:42:04 GMT

It is a Ruckus model, and yes, it's a Lennar home setup. However, I can't log in to the Ruckus account, so I can't find the IP address. Please help.

Re: Sonos and Ruckus

PaulR1 — Fri, 31 Jan 2025 23:48:39 GMT

This is what i have.

Re: Sonos and Ruckus

sanjay_kumar — Mon, 03 Feb 2025 03:57:10 GMT

Hi,

It is a Ruckus Access Point, let me get our dedicated Lennar support team to assist you in getting into the AP.

Re: Sonos and Ruckus

Imran_ruckus — Mon, 03 Feb 2025 12:50:34 GMT

Hi @PaulR1

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

I see that you have posted another inquiry on the Lennar forum (please refer to the link below). To streamline our support, kindly follow up on this existing thread, and I will be happy to assist you further:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-You-are-not-connected-to-a-Unleshed-Network/m-p/102137#M15997

Thank you for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Sonos and Ruckus

PaulR1 — Tue, 04 Feb 2025 18:52:45 GMT

Please help.

Re: Sonos and Ruckus

Imran_ruckus — Tue, 04 Feb 2025 19:49:08 GMT

Hi @PaulR1

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-You-are-not-connected-to-a-Unleshed-Network/m-p/102137#M15997

Thank you for your understanding and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Sonos and Ruckus

sanjay_kumar — Mon, 17 Feb 2025 03:31:51 GMT

@PaulR1,

If you are still having issues in getting the details, please follow the link where I worked with a customer to resolve similar issue.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Cannot-connect-Sonos-wireless-sub-to-Ruckus/m-p/102608/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE03NVpESThLWU5EMUtTfDEwMjYwOHxTVUJTQ1JJUFRJT05TfGhL/page/40