topic Re: Unleashed 510 access point not powering up in RUCKUS Support for Lennar Homes

Unleashed 510 access point not powering up

Reggienair — Tue, 21 Jan 2025 21:06:54 GMT

One of my Rukus 510 access points do not power up. I tried resetting the unit still do not work . RN

Re: Unleashed 510 access point not powering up

Imran_ruckus — Tue, 21 Jan 2025 21:10:52 GMT

Hi @Reggienair

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS Access Points having no power.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed 510 access point not powering up

Imran_ruckus — Mon, 27 Jan 2025 12:55:00 GMT

Hi @Reggienair

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed 510 access point not powering up

Imran_ruckus — Wed, 29 Jan 2025 12:29:33 GMT

Hi @Reggienair

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed 510 access point not powering up

Reggienair — Wed, 29 Jan 2025 14:01:43 GMT

After further trouble shooting, the problem resolved.

Re: Unleashed 510 access point not powering up

Imran_ruckus — Wed, 29 Jan 2025 14:13:16 GMT

Hi @Reggienair

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.