topic Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs in RUCKUS Support for Lennar Homes

Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Mon, 20 Jan 2025 22:51:51 GMT

Hi All,

My Ruckus switch ICX 7150 did not boot up post last power outage since last few months and now there is no power to the WAPs as well. We troubleshoot the issue and try to take console for the switch through USB TYPE C and RJ45 Cable with USB Type A connector but not able to access/take console.

I need assistance with the RMA for the switch and need immediate help . Kindly look into the issue.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Tue, 21 Jan 2025 13:24:52 GMT

Hi @Jaideep,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after the power outage and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Wed, 22 Jan 2025 21:25:46 GMT

Hi Pinky,

Thank you for looking into this and please find the below pictures for the switch.On switch green light in PWR and Amber in SYST. Please refer to the attached pictures for reference. I do have two APs in my house one at each floor and there is no light in any of them.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Wed, 22 Jan 2025 22:04:40 GMT

Hello @Jaideep ,

Thank you for the information you shared.

From the pictures you shared, I understand that the status lights on the Switch is Amber and the PWR light is Green, which means that the Switch is stuck in a boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Wed, 22 Jan 2025 22:27:04 GMT

Hi Pinky,

Thank you for sharing the article and i have gone through this earlier as well and tried both the steps but no success. I tried resetting it multiple times as suggested and at last all lights starts flashing amber but no luck as green on pwr and syst. Secondly i tried using the USB to C type also and selected serial as COM3 and nothing comes on putty also as its a blank black screen. You can see that in my one of the picture which i shared in earlier response. Kindly refer to attached video. This switch is completely stuck in boot mode and not working or able to console it.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Wed, 22 Jan 2025 22:29:43 GMT

I'm looking for the support on the RMA of the switch and APs both to ensure i do get the extended coverage for my house as its very painful without the connectivity. Please help with the RMA of the devices.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Thu, 23 Jan 2025 14:20:02 GMT

Hello @Jaideep ,

Thank you for the response.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

COM port details should be with the silicon lab name in the device manager.

Also, could you please share a picture of the software recovery cable connections between Switch and laptop?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Thu, 23 Jan 2025 18:57:52 GMT

Hi Pinky,

I tried both the steps earlier and I dont see the COM port details with silicon as suggested. Secondly please find the attached pictures for reference of device manger and other one also as requested .

Kindly assist with the RMA of the Device as a resolution as switch is not coming out of boot mode after power stages as i mentioned i tried all steps suggested and even on the ruckus support forum but no resolution and its taking a lot of energy as well. So please help with the RMA

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Fri, 24 Jan 2025 14:17:20 GMT

Hello @Jaideep ,

Thank you for sharing the information on a private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in bootmode and tried to complete the software recovery. However, you were unable to complete the software recovery as you were unable to install the drivers. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Fri, 24 Jan 2025 15:20:20 GMT

Hi Pinky,

Thank for the details and helping with the RMA. As suggested I completed the process for the RMA and support case number is generated - 01918393. Please let me know how many days it will take to get the new switch as an RMA for the serial number - FEK3820R0WA ?

Kindly refer to the snapshot and please share the estimated device delivery date.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Fri, 24 Jan 2025 17:09:58 GMT

Hello @Jaideep ,

Thank you for your response.

The RMA team will send you an email with the details of your replacement RMA and instructions for the return label.

Please keep an eye out for their email and don't hesitate to reach out to them directly if you have any questions.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Fri, 24 Jan 2025 17:57:54 GMT

Hi Pinky,

Thank you and yes i will reach out to them. Will my APs get the power once new switch is connected and who will help in configuring those if there is no power to the APs and they would still be non - functional. Please suggest and support on this.

Thanks,

Jaideep.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Fri, 24 Jan 2025 18:28:48 GMT

Hello @Jaideep ,

Thank you for the response.

Please connect the Switch in the same way it was connected before.

Please feel free to contact us if you face any issues.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Mon, 27 Jan 2025 14:35:36 GMT

Hello @Jaideep ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Thu, 30 Jan 2025 14:53:19 GMT

Hello @Jaideep ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Mon, 03 Feb 2025 14:01:53 GMT

Hi @Jaideep ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Mon, 03 Feb 2025 18:43:14 GMT

Hi Pinky,

I came back last night as i was out on business travel. I opened the new delivered box and plugged the power cord from the old one as new box didnt had power cord delivered.

Initially the light on sys was amber for few minutes and pwr was green. However after initial few minutes like 5-7 minutes the light on sys and pwr is showing green now and stat also shows green.

Kindly let me know, what next on this as am i good to plug the cables and what will be the order to ensure it gives power to my WAPS as well. Please suggest or share the procedure and i also like to login to my ruckus mobile app and what will be the initial credentials for that as i forget when i setup first time in 2021.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Mon, 03 Feb 2025 19:11:56 GMT

Hello @Jaideep ,

Thank you for the response.

I understand that you have received the replacement Switch and need assistance in connecting the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article describing the setup process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please let us know if you are able to connect after following this article.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

Jaideep — Mon, 03 Feb 2025 19:33:30 GMT

I plugged in the cables as suggested and as i mentioned, i do have two waps - One at ground level which is main and upstairs as second one.

Ground one - Only Power and Ctr as blinking green light and no other lights in bands 2.4 and 5 hz and neither in AIR.

Upstairs WAP - Green light blinking in Power and CTR and amber in Bands ( 2.4, 5 hz), whereas no light in Air.

Kindly suggest and help in troubleshoot ASAP. I am open for quick call also if that works for all of us to quick troubleshoot. Let me know what i should do next.

Re: Hi All, My Ruckus switch ICX 7150 did not boot up post last power outage and no power to APs

pinky_ruckus — Mon, 03 Feb 2025 21:01:13 GMT

Hello @Jaideep ,

Thank you for the response.

The light status of your AP are in a normal state

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.htmlP

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.