topic cannot access dashboard..ERR_EMPTY_RESPONSE in RUCKUS Support for Lennar Homes

cannot access dashboard..ERR_EMPTY_RESPONSE

newowner — Fri, 24 Jan 2025 18:13:38 GMT

I am new homeowner to existing system... password was left to us by previous owner so we have been using for a year with original setup.

I cannot access dashboard from PC or mobile. I cannot update any firmware because I cannot access dashboard.

R510... lights are working fine

Default IP address: 192.168.0.1 however, I had to do an arp -a CMD to find out connected IP addresses and find correct one. I get to the admin/login.jsp screen to enter my login and password and this is the error I get, using admin and sp-admin as stated on the unit, also with the username and password I have been using for the past year...and the admin Lennar username and password that is on a printed sticker on the back of the device.

Thank you for assistance

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

Imran_ruckus — Mon, 27 Jan 2025 12:33:39 GMT

Hi @newowner

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are unable to access RUCKUS devices with the IP address and need assistance with the same.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please refer to the below RUCKUS Lennar Knowledge Base self-help article on how to access IP addresses of the RUCKUS devices?

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Please try finding the IP address using the IP Scanner application as described in the article and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

DanO — Wed, 29 Jan 2025 02:38:28 GMT

We just moved into our home 3 weeks ago and have followed the instructions in all the posts trying to get the WAP to connect. I have reset the WAP several times and unable to find the network configuration Wi-Fi signal. The system is 4 years old and the original owner never used the system. Any help would be greatly appreciated. Thank you.

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

Imran_ruckus — Wed, 29 Jan 2025 12:24:23 GMT

Hi @DanO

I hope this message finds you well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

I appreciate your inquiry.

As this case was originally raised by @newowner , to ensure clarity and avoid confusion, I kindly suggest that you create a new post detailing the network issue you're experiencing. Please include a comprehensive description of the problem along with any troubleshooting steps you’ve already taken, so we can assist you more effectively.

To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

Imran_ruckus — Thu, 30 Jan 2025 12:36:19 GMT

Hi @newowner

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

Imran_ruckus — Mon, 03 Feb 2025 13:38:02 GMT

Hi @newowner

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: cannot access dashboard..ERR_EMPTY_RESPONSE

Imran_ruckus — Wed, 05 Feb 2025 12:19:29 GMT

Hi @newowner

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community