topic Re: Can't Connect my iPhone to Unleashed App in RUCKUS Support for Lennar Homes

Can't Connect my iPhone to Unleashed App

MSC1 — Wed, 22 Jan 2025 19:33:58 GMT

My Ruckus Network is broadcasting and working, but I cannot connect my iPhone (iOS 18.2.1) to the app. It has always connected in the past so this is very frustrating.

I am getting the error saying "You are not connected to Unleashed Network. Go to Settings." I go to settings and there is nothing for me to do there.

Please let me know how to resolve this issue.

Cheers!

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Wed, 22 Jan 2025 19:42:56 GMT

Hi @MSC1

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Mon, 27 Jan 2025 12:45:40 GMT

Hi @MSC1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Wed, 29 Jan 2025 12:30:03 GMT

Hi @MSC1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Fri, 31 Jan 2025 12:17:35 GMT

Hi @MSC1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't Connect my iPhone to Unleashed App

jmleon12 — Tue, 29 Jul 2025 18:32:43 GMT

Imran, I'm having the same issue (same error message) with the Unleash app and I cannot even get to the https://unleashed.ruckuswireless.com/ to at least find the AP version of the AP's. Any suggestions on what do to?

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Tue, 29 Jul 2025 18:49:09 GMT

Hi @jmleon12
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @MSC1 , which is old and now closed.

Please raise a new post with the above description on RUCKUS Lennar Support (Refer to the screenshot below)

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can't Connect my iPhone to Unleashed App

Imran_ruckus — Wed, 30 Jul 2025 12:29:17 GMT

Hi @jmleon12
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case was raised by @MSC1 , which is old and now closed.

Please raise a new post with the above description on RUCKUS Lennar Support (Refer to the screenshot below)

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

Re: Can't Connect my iPhone to Unleashed App

jmleon12 — Wed, 30 Jul 2025 17:48:40 GMT

Thank you. Just posted new.