topic Switch Not accessible after Power short power Outage in RUCKUS Support for Lennar Homes

Switch Not accessible after Power short power Outage

Rashidmoes1 — Fri, 25 Nov 2022 00:09:42 GMT

Hello,

Hello the switch has failed and is no longer accessible via console connection or remote ssh. There is no power to the device but all other devices in the telco box have power. I have tried several power outlets still not power.

After a few small issues dropping the data connection to my ISP over a few months the switch has completely failed. Originally the device booted back up with a router image on the device after a short power outage of less then 1 min.

After it rebooted my internet connection was slow and dropping packets. Using the form I tried to ssh into the device and access failed, I tried to console its also failed and lost power and continues to stay dark.

Please assist or replace device as soon as possible.

Thank you in advance for your assistance.

Re: Switch Not accessible after Power short power Outage

Yarenis — Fri, 25 Nov 2022 00:45:03 GMT

Hi @Rashidmoes1

Thanks for the details provided, if the unit is no longer powering up, and based on the troubleshooting you have done, since there are no lights on the ICX 7150-12P, this unit must be RMA (return merchandise authorization) means replace it.

Feel free to contact us via chat, comment you already have a post, copy the link of this post and paste it into the chat to start unit replacement.

https://support.ruckuswireless.com/contact-us

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Switch Not accessible after Power short power Outage

Rashidmoes1 — Fri, 25 Nov 2022 16:59:15 GMT

Thank Yarenis,

Re: Switch Not accessible after Power short power Outage

Yarenis — Fri, 25 Nov 2022 17:02:03 GMT

Hi @Rashidmoes1

Sure, Please feel free to mark the post as ACCEPTED SOLUTIONS.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired