topic RMA request with no assistance from customer service in RUCKUS Support for Lennar Homes

RMA request with no assistance from customer service

RobertCostigan — Mon, 20 Jan 2025 18:23:56 GMT

I have requested multiple RMA per ruckus guidance and have no assistance with these. Customer provides the same guidance without actually helping. This has been 2 weeks and I want to know if anyone has had this issue?

customer service keeps sending me the same link to post my issue, when I respond to it, they post the same link and it keeps repeating.

Re: RMA request with no assistance from customer service

Imran_ruckus — Mon, 20 Jan 2025 18:26:06 GMT

Hi @RobertCostigan

Thank you for your message.

Kindly refrain from posting multiple queries regarding the same issue, as doing so may result in your ID being automatically blocked.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RMA request with no assistance from customer service

Imran_ruckus — Mon, 20 Jan 2025 19:01:27 GMT

Hi @RobertCostigan

Upon reviewing your case with the RMA team, it was noted that the steps outlined in the RMA post have not been followed by you. Specifically, the RMA post link has not been provided, as required. Please refer to the screenshot below for clarification.

To clarify, simply raising an RMA case through CHAT is not sufficient. You must also share the RMA post link, which can be found here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-p/101531#M24770

Please ensure that you follow the process carefully step by step as outlined in the post. Raise a new case and share the mentioned link.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community