RMA Requested

RobertCostigan — Sat, 18 Jan 2025 04:05:57 GMT

2025-01-16 12:16 AM

Hi Robert

This is follow up email in reference to case #01911037

If the troubleshooting is completed and RMA was advised, please share the conversation link with the engineer on community portal for validation.

Best Regards,

Pema Lachenpa (Customer Account Representative) Licensing & Administrative Team(LAT)
My hours are: – 08:00 – 17:00 SGT| Mon-Fri
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”"

Source: Pema Lachenpa

2025-01-15 03:17 AM

Hi Robert,

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

Once trouble shooting is completed by Engineer on community forum, they will let you know if RMA is required.

Best Regards,

Source: Pema Lachenpa

2025-01-15 03:12 AM

Requesting this expedited. Device is in home and have been without use of internet for week

Source: Web API

2025-01-15 03:12 AM

2025-01-15 03:06 AM

Can I receive the shipping number and a supervisor reach out to confirm that this item has been shipped.

Source: Web API
2025-01-15 03:04 AM

Following up on the status of the shipment of this item. It has been a week without any updates

Source: Web API
2025-01-13 09:36 PM

Good afternoon, following on the status of the new switch being mailed out. Internet is weak without AP working

Source: Web API
2025-01-11 07:12 PM

Has this item been shipped and if not when will it be shipped as I have been without WiFi since earlier in the week. Thank you.

Source: Web API
2025-01-11 07:09 PM

The item is installed in my home

Source: Web API
2025-01-09 08:57 PM

Hello Robert,

Thank you for contacting Ruckus Networks.

Based on your request, we understand that you are looking for Technical Assistance on your Ruckus Wireless /Switching product deployed in your Lennar Home.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via a community forum support model and hence no phone calls or emails will be accepted. You can find the Ruckus Support for Lennar Homes at ‘https://community.ruckuswireless.com/’ and select ‘Ruckus Lennar Support’ or by searching for it in your search engine of choice. You will need to create an account on the forum to receive support.

Since I have redirected you to the concern team, I will proceed to mark this ticket as closed.

Have a wonderful rest of your day.

Regards,

Nadeem Farooqui | Licensing and Administration (LAT)
My hours are Monday–Friday 09:00 AM to 06:00 PM PST.
“Got Licensing questions? We have answers” https://support.ruckuswireless.com/hth-licensing
Customer support is open 24x7, Contact Us: https://support.ruckuswireless.com/contact-us
Have a question or need to escalate? “Chat Now”

COMMSCOPE
now meets next.

Source: Nadeem Farooqui
2025-01-09 08:32 PM

Hello Robert,

Greetings from Ruckus networks.

Kindly confirm the unit is installed in Lennar smart homes.

Looking forward for your response.

Regards,

COMMSCOPE
now meets next.
ref:!00D5006n2C.!500PH0WdwRk:ref

Re: RMA Requested

Imran_ruckus — Mon, 20 Jan 2025 13:40:21 GMT

Hi @RobertCostigan

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please enquire about this once again on the CHAT option?

Below is the link for your post:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-p/101531#M24770

Please check and let me know how it goes.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RMA Requested

Imran_ruckus — Mon, 20 Jan 2025 19:00:28 GMT

Hi @RobertCostigan

Upon reviewing your case with the RMA team, it was noted that the steps outlined in the RMA post have not been followed by you. Specifically, the RMA post link has not been provided, as required. Please refer to the screenshot below for clarification.

To clarify, simply raising an RMA case through CHAT is not sufficient. You must also share the RMA post link, which can be found here:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-ap-not-powering-up/m-p/101531#M24770

Please ensure that you follow the process carefully step by step as outlined in the post. Raise a new case and share the mentioned link.

Thank you for your attention to this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

topic Re: RMA Requested in RUCKUS Support for Lennar Homes

RMA Requested

2025-01-16 12:16 AM

2025-01-15 03:17 AM

2025-01-15 03:12 AM

2025-01-15 03:12 AM

Re: RMA Requested

Re: RMA Requested