topic Re: Ruckus ICX 7150-C12P dead in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P dead

NP — Thu, 16 Jan 2025 22:47:44 GMT

Despite multiple resets, the device never came back on. It doesn’t power up at all. It had tripped the breaker a few times before it completely died.

Re: Ruckus ICX 7150-C12P dead

SAMMYT — Fri, 17 Jan 2025 06:09:43 GMT

same issue here

Re: Ruckus ICX 7150-C12P dead

Imran_ruckus — Fri, 17 Jan 2025 12:25:04 GMT

Hi @NP

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P dead

NP — Fri, 17 Jan 2025 14:29:23 GMT

Uploaded, thank you!

Re: Ruckus ICX 7150-C12P dead

Imran_ruckus — Fri, 17 Jan 2025 14:45:58 GMT

Hi @NP

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up. You tried hard resetting the same and confirmed that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

NP — Fri, 24 Jan 2025 13:19:22 GMT

The device was replaced and is functioning. However, one of two APs is also dead and needs replaced.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Fri, 24 Jan 2025 16:35:58 GMT

Hello @NP ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of the AP s are not turning on and lights are off.

Could you please connect the Access Point to an external power 12 VDC adapter without connecting to the Switch PoE port cable.

(Please refer to the below screenshot).

Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

Once you connect, perform the same factory reset process, by pressing the reset button with a paper clip

(Introduce a paper clip or a similar implement and push the button. Once the Power Light is red, count 15-20 seconds and release the button)

and check if you see configure.me.xxxxxx SSID broadcasted from that AP to configure.

Also, I would request you to please follow the below article to perform the factory reset on APs.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please follow the article and let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P dead

NP — Sat, 25 Jan 2025 17:09:04 GMT

I reset it and connected to Ruckus device port, which was received brand new couple days ago and it worked.

Thank you for the guidance.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Mon, 27 Jan 2025 14:00:05 GMT

Hello @NP ,

Thank you for sharing the response.

We are glad to know that you were able to connect to Ruckus network with your new Switch.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Thu, 30 Jan 2025 15:11:26 GMT

Hello @NP ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Mon, 03 Feb 2025 14:16:43 GMT

Hello @NP ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12P dead

pinky_ruckus — Thu, 06 Feb 2025 18:55:45 GMT

Hi @NP ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Pinky Rajendran

RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12P dead

Songbird52 — Sun, 16 Feb 2025 13:13:33 GMT

I have the same problem. My Ruckus ICX-7150-C12P does not power On

Re: Ruckus ICX 7150-C12P dead

Imran_ruckus — Mon, 17 Feb 2025 12:45:33 GMT

Hi @Songbird52

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

This case was raised by @NP and is now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.