topic Re: ICX Switch is Disconnected in RUCKUS Support for Lennar Homes

Re: ICX Switch is Disconnected

jaxily — Fri, 10 Jan 2025 08:40:37 GMT

My power just went out and I am having the same issue. What steps did you do to fix it? All I see is that you enabled telnet. Please help!

Re: ICX Switch is Disconnected

Imran_ruckus — Fri, 10 Jan 2025 12:05:54 GMT

Hi @jaxily

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected

Imran_ruckus — Mon, 13 Jan 2025 12:48:38 GMT

Hi @jaxily

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help with the requested queries from my last post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected

Imran_ruckus — Wed, 15 Jan 2025 12:29:04 GMT

Hi @jaxily

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: ICX Switch is Disconnected

Imran_ruckus — Fri, 17 Jan 2025 12:40:40 GMT

Hi @jaxily

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community