topic Re: R510 APs (2) will not take local firmware update in RUCKUS Support for Lennar Homes

R510 APs (2) will not take local firmware update

RayD — Tue, 14 Jan 2025 23:34:02 GMT

I have tried for years (since 2019) to apply firmware updates to the 2 R510 APs on my Lennar installed network. Thought it might be related to the Switch (ICX7150) firmware being outdated, so I updated that to the current recommended release. Still not able to upgrade the R510s. Same behavior and error as in the past. Using Unleashed, I supply the local firmware upgrade file (R510_200.15.6.12.304.bl7). The app confirms the file and I hit the Upgrade button. It slowly uploads to both the Master and Member APs at the same time/rate. Right after hitting 99% the app reports "Fail: deploy timeout" I have rebooted the APs and rebuilt the Unleased network multiple times. I have power cycled the APs. Any help is appreciated!

Re: R510 APs (2) will not take local firmware update

pinky_ruckus — Wed, 15 Jan 2025 13:45:46 GMT

Hello @RayD ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are looking to upgrade the firmware version of the APs to version 200.15.6.12.304 which is recently released.

I also understand that you are getting error while you tried to upgrade the version through the app.

I would request you to please upgrade the version of the AP through the Web browser.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: R510 APs (2) will not take local firmware update

RayD — Wed, 15 Jan 2025 14:29:44 GMT

Hello - thanks for your reply.

I have already invested about 20 hours in reading posts and replies on this forum and attempting various solutions. So far, none have worked. I have attempted to do the upgrade using the web browser interface to Unleashed from Firefox browser, from a PC connected via Ethernet, from a PC connected via the AP, from a Mac connected via the AP, from two different Android phones and all get the same result: slow upload time for both the Master and Member APs then after 99% upgrade the status reports "Fail: deploy timeout"

I am an advanced PC and network user having been a LAN admin earlier in my career. I successfully upgraded my ICX7150 firmware from 08.0.61a to 08.0.95n using TFTP in a multi-step upgrade process.

As mentioned in my original post, I've been trying to solve this since 2019. Even had a case open with Ruckus back in the day and it was never solved. Any new ideas appreciated.

Re: R510 APs (2) will not take local firmware update

RayD — Wed, 15 Jan 2025 14:33:17 GMT

Here are screen shots of the result.

Re: R510 APs (2) will not take local firmware update

pinky_ruckus — Wed, 15 Jan 2025 15:20:53 GMT

Hello @RayD ,

Thank you for the response.

I really appreciate you taking time to upgrade the Access points.

From the screenshots you shared, I see that you are trying to upgrade through the app.

We would suggest you to please use the local upgrade option through the Web browser with .bl7 file.

Please share the screenshot if you are getting any error or stuck at any point.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 APs (2) will not take local firmware update

RayD — Wed, 15 Jan 2025 15:29:18 GMT

I am using the the Local upgrade option using the .bl7 file - see the screenshot. It shows the grayed out button selected for local.

Re: R510 APs (2) will not take local firmware update

RayD — Wed, 15 Jan 2025 15:33:34 GMT

Also - when I try to use PuTTy to connect to the Master AP I get a "Connection refused" message.

Re: R510 APs (2) will not take local firmware update

pinky_ruckus — Wed, 15 Jan 2025 22:03:38 GMT

Hello @RayD ,

Thank you for the response.

We certainly understand the concern.

We are working on our lab and will get back to you as soon as possible with a resolution.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: R510 APs (2) will not take local firmware update

RayD — Wed, 15 Jan 2025 22:14:46 GMT

Just to let you know that I took these additional steps today with no change. I physically removed the Member AP from the Switch leaving only the Master. Then I factory reset the AP 2 times. I went through the process of accessing the Connect.me-xxxxx WiFi and went through the Set-up Wizard. I accomplished this two times and got the same result. See the screenshot attached trying to upgrade just the Master.

It's obvious to me that for whatever reason, these R510s are not processing/flashing the code fast enough before the system times out. It takes about 3 minutes for the process to go from 0-99% then in fails.

Re: R510 APs (2) will not take local firmware update

RayD — Thu, 16 Jan 2025 23:21:04 GMT

SOLVED.

Had to purchase a POE power source to power up the Master R510 and keep the R510 from connecting to my network infrastructure. Removed both R510s from the ICX 7150 Switch. Directly connected a laptop via ethernet port to the non-POE port on the R510 and the powered POE cable to the POE port of the R510. Manually set my laptop ethernet adapter IP address to 192.168.0.2. Used Firefox browser to hit 192.168.0.1. This opened Unleashed web app from the R510. This time when I selected the Local upgrade option, the .bl7 file uploaded and the upgrade was applied. Rebooted the R510 and it reloaded with the new firmware. Disconnected from laptop and reconnected to the ICX 7150 Switch. Waited for it to come online then reconnected the second R510. The Master R510 successfully pushed the new firmware to the Member R510. This has been a real odyssey upgrading from the original 200.5.10.0.235.

Re: R510 APs (2) will not take local firmware update

pinky_ruckus — Mon, 20 Jan 2025 14:08:58 GMT

Hello @RayD ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and all the devices are back online after the firmware upgrade.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.