topic Re: Fixing Ruckus Switch After Power Outage in RUCKUS Support for Lennar Homes

Fixing Ruckus Switch After Power Outage

nicholasrogers2 — Wed, 15 Jan 2025 20:38:30 GMT

I followed the instructions in this article RUCKUS Forums - How to perform a Software recovery on an ICX7150 s... - CommScope RUCKUS Community Forums however after installing the SPS08090k.bin image file using the Putty command line, the switch would boot up and ask for a login and none of the default logins work. The last step in the article says I need to update the image to the latest version so I want to make sure this will not cause issues. I tried unplugging power from the switch, and then restoring it, pressing "B" in Putty to start the boot monitor, but there was some error in trying to set the new updated image "SPR10010f_cd1ufi.bin". Is this the correct image file to use for the latest version?

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Wed, 15 Jan 2025 20:43:13 GMT

Hi @nicholasrogers2

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

What is the current light status after the Software Recovery? when your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Fixing Ruckus Switch After Power Outage

nicholasrogers2 — Wed, 15 Jan 2025 21:33:37 GMT

The lights are green and the switch and access points are working as they were before the power outtage as far as I can tell. I am just concerned if installing only the older version image file will cause any issues down the road or if this will need to be updated and what latest image file should be used for the update?

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Thu, 16 Jan 2025 12:18:13 GMT

Hi @nicholasrogers2

I hope this message finds you well.

Thank you for your prompt response.

Please note that earlier non-UFI versions, specifically those prior to 08080f, are known to contain certain issues or bugs. To ensure optimal performance, we always recommend upgrading your RUCKUS ICX-7150-C12P Switch to a stable, recommended version.

Before I proceed with assisting you in the upgrade process, could you kindly provide the current firmware version of your switch?

Should you have any questions or require further assistance, please do not hesitate to reach out.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Fixing Ruckus Switch After Power Outage

nicholasrogers2 — Thu, 16 Jan 2025 20:01:05 GMT

In order to fix the booting issue after the power outage I followed the steps in an older article for firmware FastIron 08.0.90k (GA) (SPS08090k.bin) with boot file mnz10115.bin. Which is the correct firmware to update to?

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Thu, 16 Jan 2025 21:00:56 GMT

Hi @nicholasrogers2

I hope this message finds you well.

Thank you for your communication and for acknowledging the completion of the software recovery process. We greatly appreciate your continued engagement.

Regarding the Switch upgrade process, we recommend transitioning to version 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for Windows: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Mon, 20 Jan 2025 14:03:18 GMT

Hi @nicholasrogers2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Wed, 22 Jan 2025 12:36:01 GMT

Hi @nicholasrogers2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Fixing Ruckus Switch After Power Outage

Imran_ruckus — Mon, 27 Jan 2025 12:53:33 GMT

Hi @nicholasrogers2

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community