topic Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking in RUCKUS Support for Lennar Homes

Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 00:17:35 GMT

My unit was unplugged for a moment and got stuck in boot mode.

I was successful in getting it to “factory” restart but the lights are just continuously blinking and nothing is connecting again - please help.

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 00:19:02 GMT

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Tue, 14 Jan 2025 13:16:30 GMT

Hi @Kerickson516 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the Switch is stuck in the boot mode.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the steps as mentioned in the article and let us know if you are getting stuck at any point.

Thank you for your understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 15:08:46 GMT

So I am attempting a factory reset again and it is continuing to flash

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 15:11:58 GMT

So I am attempting a factory reset again and it is continuing to flash for quite sometime. Am I meant to do something else at this point?

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Tue, 14 Jan 2025 15:20:43 GMT

Hello @Kerickson516 ,

Thank you for the response.

I understand that you are facing issues while performing a reset on the Switch.

Could you please confirm if you have performed reset multiple times (like 10 to 15 mins) as mentioned in the article?

Also, have you performed software recovery after performing reset?

Please share the requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 15:36:50 GMT

I don’t understand- am I supposed to watch it blink for 10/15 minutes before attempting a system update?

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Tue, 14 Jan 2025 15:56:03 GMT

Hi @Kerickson516 ,

Thank you for the response.

Really apologize for the confusion happened.

I would like to know if you have performed reset multiple times (like 10 to 15 times).

If you have performed reset multiple times; the only option is to perform software recovery.

Please let us know if you are getting stuck at any point while performing the recovery.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 16:11:42 GMT

So if the reset is successful how long will the lights blink?

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Tue, 14 Jan 2025 16:16:09 GMT

Hi @Kerickson516 ,

Thank you for the response.

If the reset is successful, the Switch will have its SYS and PWR lights turning green.

If the lights are still yellow as in the picture you shared before, then the reset is not successful and then the software recovery should be performed.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Tue, 14 Jan 2025 16:40:47 GMT

I have attempted several factory resets and my computer has limitations and security restrictions, so I am unable to download the system reset software and PuTTY programs.

Are there any other solutions?

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Tue, 14 Jan 2025 16:50:53 GMT

Hello @Kerickson516 ,

Thank you for the response.

I understand that you are having security limitations on your computer.

Could you please arrange another laptop to complete the software recovery process as this is the only option left to fix the boot code issue?

We also kindly suggest reaching out to a qualified technician or outside help for further assistance if there is no option to arrange a laptop.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Mon, 20 Jan 2025 14:12:07 GMT

Hello @Kerickson516 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

Kerickson516 — Mon, 20 Jan 2025 14:25:49 GMT

No thank you.

I found another solution

Re: Tried factory reset on RUCKUS ICX-7150-C12P and all status lights just keep blinking

pinky_ruckus — Mon, 20 Jan 2025 14:42:00 GMT

Hello @Kerickson516 ,

Greetings!

Thank you for sharing the response.

We are glad to know that you were able to resolve the boot mode issue.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.