topic Re: Cannot open a port on Ruckus Switch in RUCKUS Support for Lennar Homes

Cannot open a port on Ruckus Switch

gravityrahul — Fri, 27 Dec 2024 18:08:27 GMT

Hello:

Couple of issues.

My previous switch won't come up due to outage and I have a new switch.
I was able to login to my 7150-C12. However is it showing router. I guess that is fine?
Secondly, I am unable to open the ports and the access point in my first floor and second floor doesn't propagate any signal.
Even though the LEDs are green on 2.4G, when I connect my device there is no connection.
Also, I have an ethernet cable connected from Ruckus switch doesn't provide connection.
Finally, I am unable to connect to https://unleashed.ruckuswireless.com
Even though I am connected to my VPN.I also tried to connect via Model directly via ethernet cable but still cannot connect to unleashed.
Finally this is my front panel 1/1/2 and 1/1/7 are connected to ethernet ports (not active). Front panel
Login Prompt
Ethernet Statistics
Switch
Level 1
Level 2

Re: Cannot open a port on Ruckus Switch

Sgatjens — Fri, 27 Dec 2024 19:04:43 GMT

Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Kind regards,

Sofia Gätjens

Technical Support Engineer | L2 TAC Wired

COMMSCOPE

now meets next

Re: Cannot open a port on Ruckus Switch

gravityrahul — Tue, 07 Jan 2025 03:59:04 GMT

Yes

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Mon, 13 Jan 2025 13:45:46 GMT

Hi @gravityrahul

Greetings!!!

Thank you for your recent correspondence.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

Please execute the following commands in CLI and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Cannot open a port on Ruckus Switch

gravityrahul — Thu, 16 Jan 2025 20:38:01 GMT

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Thu, 16 Jan 2025 20:57:27 GMT

Hi @gravityrahul

I hope this message finds you well.

Thank you for your communication.

I see your Switch is on Routing Code (SPR) mode, it must be on Switching code for Lennar users. Please upgrade it to the SPS version.

Regarding the Switch upgrade process, we recommend transitioning to version SPS 08.0.95g, identified as the stable version for Lennar Home users.

To facilitate this transition, we have recently introduced an upgrade tool tailored to ensure a seamless process. Utilizing this tool is straightforward: users simply need to input the IP Address, Username, and password associated with the Switch into the software interface.

For your convenience, please find the necessary resources below:

1. Download the Upgrade software for Windows: Link: Upgrade Software for Windows

2. Download the Upgrade software for Windows: Link: Upgrade Software for MAC

3. Access the Upgrade Software User Manual: Link: Upgrade Tool User Guide for Lennar SmartHome users

We highly value your input and would greatly appreciate your feedback on our upgrade tool. Your insights are instrumental in our ongoing efforts to enhance user experience and ensure the tool meets your needs effectively. Please take a moment to share your thoughts, suggestions, or any issues you encountered while using the tool. Your feedback is invaluable to us and will guide us in further improving the tool for all our users. Thank you for your time and contribution.

Should you require any assistance throughout the process, please do not hesitate to reach out. Your satisfaction is our priority, and we are here to support you every step of the way.

Thank you once again for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot open a port on Ruckus Switch

gravityrahul — Fri, 17 Jan 2025 02:12:04 GMT

Hello Imran

Greetings, I am trying to follow the steps as per guidelines. Here are the steps I executed, however the progress bar doesn't go beyond 5%. Also note that my terminal prompt says Router instead of Switch.

GUI output

Executed command

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Fri, 17 Jan 2025 12:31:08 GMT

Hi @gravityrahul

Greetings!!!

Thank you for the response and the update.

Could you please try logging into the Switch UI on a web browser using its IP address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s the Switch GUI.

Try to log in and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot open a port on Ruckus Switch

gravityrahul — Sun, 19 Jan 2025 03:46:26 GMT

Hello Imran

Greetings!! I can log into web browser Switch GUI. Now what should I do next?

Thanks

Rahul

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Mon, 20 Jan 2025 13:30:47 GMT

Hi @gravityrahul

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are using the same login username/password on the upgrade tool?

If not, please try that once again using the same username/password you used to log into the web browser dashboard.

Please check and let me know if that works for you.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot open a port on Ruckus Switch

gravityrahul — Mon, 20 Jan 2025 23:59:19 GMT

Hello Imran

I am using the same username and password as the web switch GUI. Is there a way to upgrade using switch GUI?

Also, I am not sure if my last two steps in terminal is even working ? As per the instruction, after the RSA is created, the username and password is set. However in my case I see the same username and password being printed back onto the terminal (which I don't know is expected or not)

Similarly, aaa autherntication login default local is printed back to the terminal. Not sure if that is executed?

Thanks

InstructionMy Prompt

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Tue, 21 Jan 2025 12:17:35 GMT

Hi @gravityrahul

Greetings!!!

Thank you for the response and the detailed information.

Could you please refer to the below article on upgrading the RUCKUS ICX-7150-C12P Switch using web GUI and try to upgrade?

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let me know how it goes.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot open a port on Ruckus Switch

gravityrahul — Wed, 22 Jan 2025 21:09:56 GMT

Hello Imran

I am unable to open tftp on RUCKUS switch CLI. The tutorial is not working as I have a Mac and can't open putty TFTP

How can I transfer this file SPS08090kufi.bin from my Downloads folder to Ruckus Swicth Primary partition?

Re: Cannot open a port on Ruckus Switch

gravityrahul — Sun, 26 Jan 2025 05:56:35 GMT

Hello Imran

I am able to down and install SPS08095g.bin in Primary partition but still can't get any internet in ports using cable, nor my Ruckus APs have signal.

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Mon, 27 Jan 2025 12:27:28 GMT

Hi @gravityrahul

Greetings!!!
Thank you for the response and the update.

Could you please share the current output of the commands mentioned below after the upgrade?

Please execute the following commands in CLI and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Cannot open a port on Ruckus Switch

gravityrahul — Mon, 27 Jan 2025 16:40:39 GMT

Hello Imran

Cannot attach screenshots, as so upload button visible.

Replied through email.

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Mon, 27 Jan 2025 17:02:15 GMT

Hi @gravityrahul

Thank you for the response and the update.

Please log in to your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Wed, 29 Jan 2025 12:27:09 GMT

Hi @gravityrahul

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot open a port on Ruckus Switch

Imran_ruckus — Fri, 31 Jan 2025 12:15:23 GMT

Hi @gravityrahul

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community