topic Re: Ruckus ICX 7150 - C12P does not want to reset in RUCKUS Support for Lennar Homes

Ruckus ICX 7150 - C12P does not want to reset

Joelco — Sat, 11 Jan 2025 10:11:06 GMT

Hello I tried to hard reset it about 20 times and the lights just stay blinking. I tried to do the software reboot and I was stuck in the COMS section and couldn’t do the coding.

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Mon, 13 Jan 2025 12:36:50 GMT

Hi @Joelco

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering an issue with the RUCKUS ICX-7150-C12P Switch stuck in boot mode and trying the software recovery process.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please share a screenshot of the Device Manager showing the COM port details when the Switch is connected to the laptop? Additionally, please share a picture showing the Software Recovery cable connection between the Switch and the laptop.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Wed, 15 Jan 2025 12:29:28 GMT

Hi @Joelco

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Thu, 16 Jan 2025 02:49:45 GMT

this is what I have I followed every step and it doesn’t not reset my ruckus

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Thu, 16 Jan 2025 02:50:28 GMT

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Thu, 16 Jan 2025 04:56:47 GMT

Hello I sent my reply above

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Thu, 16 Jan 2025 12:21:07 GMT

Hi @Joelco

Greetings!!!

Thank you for the response and the update.

Please follow the below process.

1. Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

2. For detailed instructions, kindly refer to the Software Recovery process carefully outlined in the link below.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Mon, 20 Jan 2025 14:02:15 GMT

Hi @Joelco

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Tue, 21 Jan 2025 04:57:51 GMT

Hello i replied above i got stuck again this is really difficult

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Tue, 21 Jan 2025 04:58:52 GMT

Hello I got stuck on the command part it says not alive pictures attached

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Tue, 21 Jan 2025 12:15:13 GMT

Hi @Joelco

Greetings!!!
Thank you for the response and the detailed information.

As you are getting a 'not alive' error, please refer to the below RUCKUS Lennar Knowledge Base self-help article to fix this error and proceed with further steps.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-not-alive-not-alive-error-during-the/ta-p/72117

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Mon, 27 Jan 2025 12:53:10 GMT

Hi @Joelco

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Wed, 29 Jan 2025 01:49:39 GMT

Hello I'm stuck again it says TFTP SERVER DIED

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Wed, 29 Jan 2025 01:50:01 GMT

HELLO, I REPLIED ABOVE I CANNOT RESET IT STILL.

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Wed, 29 Jan 2025 12:19:56 GMT

Hi @Joelco

I hope this message finds you well.

Thank you for your prompt response and the update.

Could you kindly confirm if you have disabled the firewall and attempted the process again, as suggested in one of my earlier messages?

Your confirmation would be greatly appreciated.

Once again, thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Wed, 29 Jan 2025 16:27:16 GMT

Yes I disabled all firewalls

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Thu, 30 Jan 2025 12:24:49 GMT

Hi @Joelco

Greetings of the day!!!

Thank you for your response and PRIVATE CHAT and for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode, hard reset, and Software Recovery is not working. Tried multiple times. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150 - C12P does not want to reset

Joelco — Tue, 04 Feb 2025 02:24:12 GMT

Thank you I created a case.

Re: Ruckus ICX 7150 - C12P does not want to reset

Imran_ruckus — Tue, 04 Feb 2025 12:18:40 GMT

Hi @Joelco

Thank you for the response.

Great!!! Good to know that you have filed an RMA request.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.