topic Re: Reconnecting the Ruckus Router to a New Fios Router in RUCKUS Support for Lennar Homes

Reconnecting the Ruckus Router to a New Fios Router

Cookewithane — Fri, 06 Jan 2023 23:34:43 GMT

Hello! Due to a power outage I had to replace my Verizon Fios router (model 6E CR1000A). In connecting the new router, I changed the name and password to match the old router so the Ruckus would easily reconnect. In doing so i had some connectivity with my laptop, printer, and amazon echoes, but my phone and other smart-home connected devices and my TVs are not connecting.

I tried to unplug the main ruckus box that is stored in the 'internet closet', but some of the ruckus devices still show green and yellow status lighting. Additionally, I tried to access the configure.me network, but i could not get it to become visible in the list of available networks. Please advise as to what can be done to resolve the issue and get it to be fully functioning.

Thank you

Re: Reconnecting the Ruckus Router to a New Fios Router

Yarenis — Sat, 07 Jan 2023 00:14:52 GMT

Hi @Cookewithane

Thanks for the details provided, however, changing the ISP router is not a problem due that the Unleashed system and your ISP router are two different setups, the only reason we need your ISP router is for the DHCP protocol(IP addressing), and of courts to bring us to the internet, so will be matter to just plug the ISP router to the connection it used to be, now in order to clarify your issue please answer to the next questions.

1:Are the Access Points powering up?, Please describe the status of the PWR light.

2:Can you see the SSID/Wi-Fi signal coming from the Access Point ?(this should change just because you change your ISP router)

3:Can you confirm if you connect a computer to the Wi-Fi coming from the Access Point or to the computer directly to the ICX7150 Switch (big white box in your cabinet) there is internet or not?

4:Please, ensure if you have connectivity issues while you're directly connected to your ISP router.

5:Confirm the status of the SYST LED light in your ICX7150 Switch.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Reconnecting the Ruckus Router to a New Fios Router

Cookewithane — Sat, 07 Jan 2023 01:11:14 GMT

I really appreciate you responding. So I may properly respond can you advise:

For 1 - the access points I assume are the devices mounted to the ceiling. I’d so the answer is yes they are all powered up

For 2 - how would I see the SSID/Wi-Fi is that just seeing it in available networks? If so, yes I see it in the lists

For 3 - how would I differentiate between the access points (ceiling mounted devices) and the ICX-7150? I’m connected wirelessly if that helps

For 4 - ISP router is working, I connected to it to test

For 5 - the lights are green

I appreciate your help and will await your response

Re: Reconnecting the Ruckus Router to a New Fios Router

Yarenis — Mon, 09 Jan 2023 23:12:22 GMT

Hi @Cookewithane

By default, in the ICX 7150 in your cabinet, must have a sticker that will let you know what is your SSID/Wi-Fi, so you can check if that in is the SSID/Wi-Fi available, however an easy way will be the next.

1:Find the IP address of the Access Point master, so you can be connected to your Fios router, like you have more than one Access Point IP, you will see multiples IP address one of them will bring you to the Unleashed Dashboard, check the next guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2:Once you know the IP address copy and paste in your URL web browser, if asks for credentials try the next bundle.

Username: Passwords:

admin sp-admin

Lennar

lennar

ruckus

Ruckus!

Ruckus1

admin

password

3:Once you gained access, you can see from wireless tap your SSID/Wi-Fi and made changes or create a new.

Creating a New WLAN

Wi-Fi Networks>Create>Fill Name, Usage Type, Authentication Method,

Encryption Method>Ok

Making change in the current SSID.

Select the WLAN you want to configure from the Wi-Fi Networks component and click Edit>Made the changes.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

Re: Reconnecting the Ruckus Router to a New Fios Router

george_nichols — Thu, 09 Jan 2025 20:50:37 GMT

I have the same issue, I have a new Verizon router, and cant get my new wifi name to work through the system. It wont let me get to the admin page, or even plug into the ap ruckus model r700. Not sure what to do?

Re: Reconnecting the Ruckus Router to a New Fios Router

Imran_ruckus — Thu, 09 Jan 2025 21:12:51 GMT

Hi @george_nichols

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @Cookewithane which is old and now closed.

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community