topic Re: RUCKUS ICX Lights don't work, no power to ethernet in RUCKUS Support for Lennar Homes

RUCKUS ICX Lights don't work, no power to ethernet

SergeantSomm — Thu, 09 Jan 2025 06:51:03 GMT

As I'm not the only one experiencing this issue, I assume this will be a replacement.

Ruckus ICX 7150 no longer powering up. No lights at all on the switch. Tried multiple different outlets, power cords, etc. The access points in the ceiling are not powering on either. Not sure when it happened. As I use an ethernet splitter from the router for most of my non-powered ethernet cords. I suspect just faulty equipment.

I have tried resetting the ICX at least 30 times (I always feel like I can fix it) and nothing works. Does anyone know if the ceiling units would work with a different product?

Re: RUCKUS ICX Lights don't work, no power to ethernet

Imran_ruckus — Thu, 09 Jan 2025 11:54:22 GMT

Hi @SergeantSomm

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the closet. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: RUCKUS ICX Lights don't work, no power to ethernet

SergeantSomm — Thu, 09 Jan 2025 18:32:40 GMT

can you provide the link I should post to? I also took the video.

Re: RUCKUS ICX Lights don't work, no power to ethernet

Imran_ruckus — Thu, 09 Jan 2025 19:14:15 GMT

Hi @SergeantSomm

Thank you for the response and the information.

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: RUCKUS ICX Lights don't work, no power to ethernet

SergeantSomm — Thu, 09 Jan 2025 19:20:18 GMT

I can ONLY ACCESS the link you provided, not upload.

Do you have a working link to which I can UPLOAD?

Re: RUCKUS ICX Lights don't work, no power to ethernet

SergeantSomm — Thu, 09 Jan 2025 19:26:53 GMT

I was able to access the drive via desktop version. I have uploaded the files.

Re: RUCKUS ICX Lights don't work, no power to ethernet

Imran_ruckus — Thu, 09 Jan 2025 19:39:01 GMT

Hi @SergeantSomm

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.