topic Re: AP not working after power outrage in RUCKUS Support for Lennar Homes

AP not working after power outrage

wynn — Thu, 09 Jan 2025 01:02:09 GMT

Lennar homeowner here, last night we lost power for a brief second, now the power is back on; however none of the AP is back on, no lights on the AP. Ruckus router shows power light green and system light yellow. We’ve tried the paper clip reset router trick and it did not work. We are not sure how to fix. Please help’

Re: AP not working after power outrage

Imran_ruckus — Thu, 09 Jan 2025 11:52:30 GMT

Hi @MikeyH

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

If your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow LED as shown in the picture below that means the Switch is stuck in the boot mode.

Please try hard reset multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article. (Minimum 30-40 times)

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let me know if you need help at any point during the process.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP not working after power outrage

wynn — Thu, 09 Jan 2025 15:27:47 GMT

Hi Imran,

I tried the hard reset as instructed above, now all the lights are blinking, they have been blinking for a few hours, and the switch is not reset. Do I need to connect the switch with my laptop to complete the reset process? If so, how do I access to Ruckus on my laptop to finish the reset process?

Re: AP not working after power outrage

wynn — Thu, 09 Jan 2025 15:34:53 GMT

How long should the light blinking last? Mine lasted for hours still no green lights yet. Do I need to contact the switch to my laptop to complete the process? How do I get to the interface on my laptop to complete the reset process?

Re: AP not working after power outrage

Imran_ruckus — Thu, 09 Jan 2025 15:55:04 GMT

Hi @wynn

Thank you for the response and the update.

If it continues to blink LEDs, please try the hard reset process multiple times as described in the below VIDEO.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If that doesn't work, please proceed with the Software Recovery process as described in the guide shared in my previous post.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP not working after power outrage

Imran_ruckus — Mon, 13 Jan 2025 12:47:31 GMT

Hi @wynn

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: AP not working after power outrage

Imran_ruckus — Wed, 15 Jan 2025 12:28:10 GMT

Hi @wynn

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: AP not working after power outrage

wynn — Thu, 16 Jan 2025 05:38:18 GMT

Hi Imran,

we’ve tried using paper clip to reset the switch for about 30 times and it did not work. I know you instructed we can do factory reset, however, our work laptops do not allow us to download unknown software and we now have to purchase a new laptop to try the factory reset option. Is there another possible way besides the factory reset? We would not want to buy a new laptop just for this. Please let us know.

Re: AP not working after power outrage

Imran_ruckus — Thu, 16 Jan 2025 12:13:27 GMT

Hi @wynn

I hope this message finds you well.

Thank you for your prompt response and for keeping us updated.

We apologize for any inconvenience this may have caused.

Please note that this forum is on best best-effort support basis.

In light of the situation, may I kindly suggest seeking assistance from an external technician with a laptop? As per company policy, we are required to first attempt resolving software-related issues by following the prescribed troubleshooting steps.

We greatly appreciate your understanding and cooperation in this matter.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: AP not working after power outrage

Imran_ruckus — Mon, 20 Jan 2025 14:01:34 GMT

Hi @wynn

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: AP not working after power outrage

wynn — Wed, 22 Jan 2025 05:17:46 GMT

Hi we are trying the system recovery and are currently stuck on this Configuring Putty part. Our laptop does not have Ports under Device Manager. Our laptop does not have Ethernet port, so we had to use a USB to Ethernet adapter to connect between laptop and switch. Attached is a picture of the screen we are seeing now.

Re: AP not working after power outrage

Imran_ruckus — Wed, 22 Jan 2025 12:33:18 GMT

Hi @wynn

Greetings!

Thank you for your response and for providing an update.

If you continue to encounter challenges in following the outlined steps, we recommend seeking assistance from an external technician or outside help, as RUCKUS does not provide on-site technical support for Lennar Homes.

Please feel free to reach out if you require any further assistance with the process. We are happy to offer support where possible through the forum.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community