topic Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett in RUCKUS Support for Lennar Homes

Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to settings

Jrwilliams23 — Sat, 07 Dec 2024 21:07:44 GMT

We are trying to fix our ruckus because the CTL light is out. So, I tried logging into unleashed app to install updates but keep getting (unleashed is not connected to internet please go to settings) and when I go to settings it doesn’t have anything I can do. We are a Lennar home.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Sat, 07 Dec 2024 21:11:43 GMT

Is there anyone we can talk to by phone to troubleshoot? We called the Ruckus number but they said they can’t help because we are a Lennar home

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Squozen — Sun, 08 Dec 2024 22:23:57 GMT

You should check the Lennar section of this site and read the guides on how to fix your problem. There is no phone support, but if it’s beyond you any capable tech should be able to sort it with the instructions in that section.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Mon, 09 Dec 2024 13:18:40 GMT

Hi @Jrwilliams23

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Mon, 09 Dec 2024 18:05:06 GMT

I have tried several times to login to both the online unleashed (the link you provided above says that this is not a valid website. When I manually type in the address it takes me this site that we are currently on. I posted the pick below. I can't login on my app because it keeps saying I an not linked to the internet and to go to settings.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Mon, 09 Dec 2024 18:09:11 GMT

Hi @Jrwilliams23

Thank you for the response.

If you encounter difficulties accessing the Unleashed link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

Please check the IP address of the Master Access Point and try to log into Unleashed on a web browser.

Let me know if you have any difficulties.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Mon, 09 Dec 2024 18:26:59 GMT

I will try to scan using the app once I return home. Since that will likely be after hours and I won't be able to reach anyone. How does having the IP address help me to login into the app when it never allows me to get that far? We only have two internets in our household, the Lennar issues at the time of our home purchase (we are original owners) and the AT&T one. We have tried getting into the app to do the update using both of those wifi's and both say "you are not connected to Unleashed network Go to settings." We don't have any other networks and never have since living in the home. In addition, Lennar put the sticker on the Ruckus saying what wifi it is...and it still does not allow access to the app. Again, the link you provided https://unleashed.ruckuswireless.com/ does not go anywhere. So I can't login there either.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Mon, 09 Dec 2024 18:29:02 GMT

When I click the link you provided it just keeps saying "this site can't be reached"

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Mon, 09 Dec 2024 18:32:06 GMT

It looks like the info you gave me to the app "Fing network scanner" on how to find the IP address requires a subscription.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Mon, 09 Dec 2024 18:35:49 GMT

Hi @Jrwilliams23

Thank you for the response and the update.

IP Scan applications can be used free.

Please check once you are connected on the RUCKUS Wi-Fi network at home.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Tue, 10 Dec 2024 17:35:20 GMT

I used my iphone app for Fing and found an IP address...now what?

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Tue, 10 Dec 2024 17:39:15 GMT

Hi @Jrwilliams23

Greetings!!!

Thank you for the response and the update.

Please check my yesterdays responses for the process and follow the same.

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Tue, 10 Dec 2024 17:42:59 GMT

I have my IP address and I am on the sign in page for unleashed via my laptop. What do I use as my login/pwd? I have never logged into this before

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Tue, 10 Dec 2024 17:52:09 GMT

Hi @Jrwilliams23

Thank you for the response and the update.

If you don’t know the login username/password, please try using the default username and passwords provided below.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Tue, 10 Dec 2024 18:17:01 GMT

I tried on both my phone and laptop. On my phone I keep just getting the message saying that I am not connected to the unleashed network. For my laptop, I just keep gettng the below message:

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Tue, 10 Dec 2024 19:14:16 GMT

Hi @Jrwilliams23

Thank you for the response and the update.

Please try to access Access Points IP address you see in the IP Scan results.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Tue, 10 Dec 2024 19:19:40 GMT

Where do I put the IP address if I can't sign in?

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Tue, 10 Dec 2024 19:25:33 GMT

Hi @Jrwilliams23

Thank you for the response.

You need to use the IP address in the URL field on the browser and access Unleased dashboard.

As already explained previously, if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Jrwilliams23 — Tue, 10 Dec 2024 19:47:07 GMT

I give up...I am not understanding what you are telling me to do and Ruckus has no telephone customer service. I am extremely frustrated by this. I wish Lennar did not make us go through them since Ruckus refuses to talk to anyone on their customer service phone number when we are part of Lennar. So irritating.

Re: Unleashed app on iPhone won’t login and says unleashed app not connected to internet, go to sett

Imran_ruckus — Tue, 10 Dec 2024 20:00:15 GMT

Hi @Jrwilliams23

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

If you are unable follow the process, I would suggest you factory resetting your RUCKUS Access Point and configure a new Wi-Fi Network/SSID.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you need any help or stuck at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.