topic Re: Lennar need in home tech support in RUCKUS Support for Lennar Homes

Lennar need in home tech support

Lennar7149 — Mon, 06 Jan 2025 14:25:53 GMT

Had power outage, after restored Ethernet hardline not connected to rooms, Ethernet works directly off new modem. WiFi is working.

How do I get a technician into my home to diagnose/fix?

Re: Lennar need in home tech support

Imran_ruckus — Mon, 06 Jan 2025 14:52:33 GMT

Hi @Lennar7149

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar need in home tech support

MoLennarHome — Tue, 07 Jan 2025 18:34:19 GMT

I also had the same issue - a power outage has caused all 3 of the Ruckus ports in my home to stop working. I tried numerous times to "Reset" the modem pursuant to the instructions, and it has not worked. I also tried the "Software Recovery" but it has not worked. How can I get a technician to come to my home to fix this issue? My home is a Lennar build in Southern California.

Re: Lennar need in home tech support

Imran_ruckus — Tue, 07 Jan 2025 18:41:23 GMT

Hi @MoLennarHome

Greetings!
I hope you are doing well.

Thank you for reaching out to the RUCKUS Lennar Home Community.

This case was initially raised by @Lennar7149 to prevent any confusion, To address your inquiry, please submit a post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Lennar need in home tech support

Imran_ruckus — Wed, 08 Jan 2025 13:23:10 GMT

Hi @Lennar7149

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar need in home tech support

Imran_ruckus — Fri, 10 Jan 2025 13:21:19 GMT

Hi @Lennar7149

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Lennar need in home tech support

Imran_ruckus — Mon, 13 Jan 2025 12:43:07 GMT

Hi @Lennar7149

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community