topic Re: How do I find my Ruckus admin username and password? in RUCKUS Support for Lennar Homes

Re: How do I find my Ruckus admin username and password?

markcfoster — Mon, 06 Jan 2025 23:01:45 GMT

I am trying to login to Unleashed app using iOS, and tried all of the suggested passwords. For each one I get a dialogue window “Unleashed - You are not connected to Unleashed network. Go to Settings?” What should I do now?

Re: How do I find my Ruckus admin username and password?

Imran_ruckus — Tue, 07 Jan 2025 12:24:44 GMT

Hi @markcfoster

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope you are doing well.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: How do I find my Ruckus admin username and password?

Imran_ruckus — Fri, 10 Jan 2025 13:22:45 GMT

Hi @markcfoster

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How do I find my Ruckus admin username and password?

Imran_ruckus — Mon, 13 Jan 2025 12:45:37 GMT

Hi @markcfoster

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: How do I find my Ruckus admin username and password?

Imran_ruckus — Wed, 15 Jan 2025 12:27:31 GMT

Hi @markcfoster

Thank you for the response on the private chat.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.