topic Re: Extender off in RUCKUS Support for Lennar Homes

Extender off

Billschaefer1 — Mon, 06 Jan 2025 19:25:20 GMT

I just moved into a Lennar community Timber Creek. Previous owner must have unplugged Ruckus device. I have internet but extender is off. I tried resetting the extender, which is on the ceiling and I can't remove. Also plugged in the Ruckus modem but all lights are amber; no green lights. How do I get the extender back on??

Thanks!!

Bill

Re: Extender off

Imran_ruckus — Mon, 06 Jan 2025 19:31:03 GMT

Hi @Billschaefer1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup with no lights on extenders.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Extender off

Billschaefer1 — Mon, 06 Jan 2025 20:05:17 GMT

Am sending picture of extender and box

Re: Extender off

Imran_ruckus — Mon, 06 Jan 2025 20:14:57 GMT

Hi @Billschaefer1

Thank you for the response and the update.

Please share a picture of the RUCKUS ICX-7150-C12P Switch showing the lights status and the cable connections, (Please refer to the below screenshot for the same)

Thank you again for your understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Extender off

Billschaefer1 — Mon, 06 Jan 2025 20:40:59 GMT

I can't. Says file is too big!!

Re: Extender off

Imran_ruckus — Mon, 06 Jan 2025 20:47:32 GMT

Hi @Billschaefer1

Thank you for the response and the update.

Please try to upload the picture using the Google Drive link below and confirm once it is uploaded.

https://drive.google.com/drive/folders/1bi2LOVqXDZvv_SU188gEc5_vwTt4jhfD

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Extender off

Billschaefer1 — Mon, 06 Jan 2025 20:58:54 GMT

I uploaded picture to link. Let me know if you received

Re: Extender off

Imran_ruckus — Mon, 06 Jan 2025 21:03:19 GMT

Hi @Billschaefer1

Thank you for the response and for sharing the requested information.

I would suggest hard resetting the RUCKUS ICX-7150-C12P Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If the reset is not successful on the first attempt, please try resetting the switch multiple times (approximately 20-30 times) as outlined above. In many cases, we have observed that this method works after several attempts. If the reset is successful using a paperclip, the SYST and PWR lights should turn GREEN.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Extender off

Billschaefer1 — Tue, 07 Jan 2025 19:26:24 GMT

I have tried the process at least 40 times. Nothing changing. All lights are amber

Re: Extender off

Imran_ruckus — Tue, 07 Jan 2025 19:36:24 GMT

Hi @Billschaefer1

Greetings!!!
Thank you for the response and the update.

If a hard reset with a paper clip doesn't work, the only way to fix it is to perform a Software Recovery of the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you are stuck at any point during the Software Recover process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Extender off

Billschaefer1 — Wed, 08 Jan 2025 11:59:53 GMT

There is no way I can do this. These are supposed to have a lifetime warranty so can't you just send me one that works or have somebody fix this one. You expect a 73 yr old to be able to perform this type of function. Totally ridiculous. Ruckus should stand behind their product and service.

Re: Extender off

Imran_ruckus — Wed, 08 Jan 2025 12:28:21 GMT

Hi @Billschaefer1

Greetings of the day!!!

Thank you for sharing the requested information on a PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and you tried hard resetting and Software Recovery. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.