topic Re: Ruckus switch not turning on for Lennar home in RUCKUS Support for Lennar Homes

Ruckus switch not turning on for Lennar home

andrew — Mon, 06 Jan 2025 18:42:37 GMT

Hi,

Today I realized that my wifi has turned off and the Ethernet ports no longer work.

Checking the switch, I saw that the lights no longer turn on. I've tried switching the power cord to no avail. I've also tried to do a reset, holding the reset while plugging in the switch and that doesn't work either. I'm not sure what to do at this point since there seems to be no status lights at all.

The access points also do not have any lights.

Re: Ruckus switch not turning on for Lennar home

andrew — Mon, 06 Jan 2025 18:44:11 GMT

Re: Ruckus switch not turning on for Lennar home

andrew — Mon, 06 Jan 2025 18:47:22 GMT

Re: Ruckus switch not turning on for Lennar home

Imran_ruckus — Mon, 06 Jan 2025 18:55:51 GMT

Hi @andrew

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus switch not turning on for Lennar home

andrew — Mon, 06 Jan 2025 19:19:49 GMT

i've uploaded the sample video

Re: Ruckus switch not turning on for Lennar home

Imran_ruckus — Mon, 06 Jan 2025 19:22:57 GMT

Hi @andrew

Thank you for your prompt response and the update.

Kindly follow the format demonstrated in the EXAMPLE VIDEOS provided in the drive link for your submission.

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you again for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus switch not turning on for Lennar home

andrew — Mon, 06 Jan 2025 20:16:44 GMT

Hi Imran,

I've tried the format you suggested for the second video

Re: Ruckus switch not turning on for Lennar home

Imran_ruckus — Mon, 06 Jan 2025 20:22:15 GMT

Hi @andrew

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering on. You confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.