topic Power outage seems to have disabled Rukus modem in RUCKUS Support for Lennar Homes

Power outage seems to have disabled Rukus modem

Brian1 — Mon, 06 Jan 2025 17:36:22 GMT

We had power outage, now the Rukus modem will not start or reboot. I unplugged for 30 seconds and plugged it in, the lights all flashed green then immediately turned off again. Do I need to replace the modem? Trying to reset via the pin hole does nothing because it is not powered on

Re: Power outage seems to have disabled Rukus modem

Imran_ruckus — Mon, 06 Jan 2025 18:04:26 GMT

Hi @Brian1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS setup after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Power outage seems to have disabled Rukus modem

Brian1 — Mon, 06 Jan 2025 19:00:01 GMT

Re: Power outage seems to have disabled Rukus modem

Brian1 — Mon, 06 Jan 2025 19:02:48 GMT

We have 2 R510 access points . All lights on the router/modem briefly flash yellow then turn off immediately when trying to reboot by unplugging and then plugging the power cord back in. The access point lights are off as well.

Re: Power outage seems to have disabled Rukus modem

Imran_ruckus — Mon, 06 Jan 2025 19:11:22 GMT

Hi @Brian1

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the closet. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please confirm once uploaded and should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Power outage seems to have disabled Rukus modem

Brian1 — Mon, 06 Jan 2025 22:24:00 GMT

Re: Power outage seems to have disabled Rukus modem

Brian1 — Mon, 06 Jan 2025 22:26:11 GMT

All uploaded the pictures, Where do I upload the video?

Re: Power outage seems to have disabled Rukus modem

Imran_ruckus — Tue, 07 Jan 2025 12:13:51 GMT

Hi @Brian1

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.