topic Re: Urgent - Ruckus Lennar - Power Outage in RUCKUS Support for Lennar Homes

Urgent - Ruckus Lennar - Power Outage

AB1 — Sun, 05 Jan 2025 19:22:26 GMT

I have spent too much time doing the manual reboot and CLI troubleshooting and that has not fixed my switch that came with my Lennar home. It happens every time the power is down and it’s stuck on RPS, but this time the device won’t work even after a flash install.

Ruckus and Lennar sold consumers a faulty product and now they are leaving homeowners without a solution.

I need this escalated and a RMA resolved immediately or I will seek further action.

Re: Urgent - Ruckus Lennar - Power Outage

Imran_ruckus — Mon, 06 Jan 2025 13:28:57 GMT

Hi @AB1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not working after a power outage you tried multiple steps.

Apologies we do not have an escalation policy for this support, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

Additionally, as per the company policies, we cannot proceed with RMA without checking the details.

Rest assured, I am here to assist you further. To help diagnose the issue, please execute the following commands in the Command Line Interface (CLI) and share the outputs with us:

enable

show version

show flash

show inline power

show inline power detail

Please do let us know if you have any queries. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Urgent - Ruckus Lennar - Power Outage

Imran_ruckus — Wed, 08 Jan 2025 13:21:38 GMT

Hi @AB1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Urgent - Ruckus Lennar - Power Outage

Imran_ruckus — Fri, 10 Jan 2025 13:19:13 GMT

Hi @AB1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Urgent - Ruckus Lennar - Power Outage

Imran_ruckus — Mon, 13 Jan 2025 12:42:03 GMT

Hi @AB1

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community