topic Re: no wifi being cast to setup after reset in RUCKUS Support for Lennar Homes

no wifi being cast to setup after reset

kyle2024 — Tue, 31 Dec 2024 17:04:18 GMT

Hi - AP was turned off last night in app; couldn't access with app to turn it back on. Attempted to login via wired access: https://unleashed.ruckuswireless.com/admin/dashboard.jsp?privilege=rw does not open the web interface.
Went to reset via https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

After the reset, no wifi for setup is seen other than "Ruckus-Unleashed" for which "password" does not work.

no unsecured "set up" wifi is populating. 192.168.0.1 goes straight to the internet provider, not the switch.
All lights beneath the switch are green.

Re: no wifi being cast to setup after reset

Imran_ruckus — Tue, 31 Dec 2024 18:53:54 GMT

Hi @kyle2024

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering Wi-Fi issues via RUCKUS setup.

We suggest performing factory reset of RUCKUS Access Points from scratch and create a new Wi-Fi network/SSID.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the Access Points factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you are stuck at any point during the process.

Thank you again for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: no wifi being cast to setup after reset

kyle2024 — Tue, 31 Dec 2024 19:07:00 GMT

If all lights are now flashing yellow, is the switch basically bricked?

Re: no wifi being cast to setup after reset

Imran_ruckus — Tue, 31 Dec 2024 20:04:34 GMT

Hi @kyle2024

Thank you for the response and the update.

Could you please unplug the Switch from the power outlet and plug it back?

Once power on please check if it comes to its normal state with Green SYST and PWR LEDs.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: no wifi being cast to setup after reset

Imran_ruckus — Thu, 02 Jan 2025 16:19:09 GMT

Hi @kyle2024

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: no wifi being cast to setup after reset

Imran_ruckus — Mon, 06 Jan 2025 12:40:08 GMT

Hi @kyle2024

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: no wifi being cast to setup after reset

Imran_ruckus — Wed, 08 Jan 2025 12:51:33 GMT

Hi @kyle2024

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community