topic Re: Ruckus ICX 7150-C12 disconnected after power outtage in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12 disconnected after power outtage

Gaatgk — Mon, 30 Dec 2024 11:19:07 GMT

I have reset both my router and the switch by unplugging them and plugging them back in. I called Verizon and they said everything is good on their end. I have been able to connect to the my Ruckus dashboard and it shows the switch is disconnected. I’ve used the IP scanner and put in both IPs that appear because it doesn’t designate which is the switch. I have intermittent internet access or none at all. Here is a picture of my dashboard. Please help.

Re: Ruckus ICX 7150-C12 disconnected after power outtage

Imran_ruckus — Mon, 30 Dec 2024 14:22:21 GMT

Hi @Gaatgk

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity or No internet sometimes.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

This issue may be because your RUCKUS ICX-7150-C12P Switch getting stuck on the Routing code (SPR) causing the issue.

To troubleshoot and fix this issue, please refer to and follow the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the steps to fix it and let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX 7150-C12 disconnected after power outtage

Gaatgk — Mon, 30 Dec 2024 20:25:30 GMT

I get stuck at accessing the Command Line Interface because I input the IP address that appears and it never finds the page. I am directed back to the Ruckus dashboard for 1 IP address and an error for the second IP address.

Re: Ruckus ICX 7150-C12 disconnected after power outtage

Imran_ruckus — Mon, 30 Dec 2024 20:36:57 GMT

Hi @Gaatgk

Thank you for your response and the update.

Could you kindly provide screenshots of the IP scan results and the dashboard you see when accessing these IP addresses through your web browser?

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12 disconnected after power outtage

Imran_ruckus — Thu, 02 Jan 2025 16:17:48 GMT

Hi @Gaatgk

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Ruckus ICX 7150-C12 disconnected after power outtage

Imran_ruckus — Mon, 06 Jan 2025 12:39:18 GMT

Hi @Gaatgk

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community