topic Re: Help Connecting Router to Ruckus Switch and Access Points in RUCKUS Support for Lennar Homes

Help Connecting Router to Ruckus Switch and Access Points

Morristownjim — Wed, 01 Jan 2025 20:23:46 GMT

I need help connecting my Fios router to the Ruckus Switch and related access points.

I recently moved into a Lenar building and do not have the original logins so a reset is also needed.

I have tried a factory reset, but internet is not coming through the access points.

I would like help knowing where to connect the router to the switch and how to reset the access points to establish a new wifi password.

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Wed, 01 Jan 2025 20:42:33 GMT

Hi @Morristownjim

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you need assistance in setting up RUCKUS and other devices.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the RUCKUS Setup and configuration guidelines.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Help Connecting Router to Ruckus Switch and Access Points

Morristownjim — Wed, 01 Jan 2025 20:45:16 GMT

I have gone through the support pages and am still not able to get it connected. What do you recommend I do?

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Wed, 01 Jan 2025 20:47:54 GMT

Hi @Morristownjim

Greetings!!!

Thank you for the response and the update.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
1. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Help Connecting Router to Ruckus Switch and Access Points

Morristownjim — Wed, 01 Jan 2025 20:55:58 GMT

Green lights are visible. The white cord is going from the router to the 1 in 12 ports.

ISP is working. I can log into the Verizon Router wifi. (not the Ruckus wifi)

There are 3 access points. (pictures attached)

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Wed, 01 Jan 2025 21:00:04 GMT

Hi @Morristownjim

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

You may need to factory reset the APs. Please follow the RUCKUS Lennar Knowledge Base self-help article for the factory reset process and configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points from the Switch ports, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Help Connecting Router to Ruckus Switch and Access Points

Morristownjim — Wed, 01 Jan 2025 21:02:48 GMT

I attempted this many times. It seems to now be connecting one of the new names I created. So this seems now to be working at each access point.

The issue I now have is trying to manage the unleashed app. I am getting this message.

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Thu, 02 Jan 2025 12:12:04 GMT

Hi @Morristownjim

Greetings!!!

Thank you for the response and the update.

We appreciate the detailed information you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Mon, 06 Jan 2025 12:43:24 GMT

Hi @Morristownjim

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Wed, 08 Jan 2025 13:20:31 GMT

Hi @Morristownjim

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Help Connecting Router to Ruckus Switch and Access Points

Imran_ruckus — Fri, 10 Jan 2025 13:18:15 GMT

Hi @Morristownjim

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community