topic Re: Wifi Extender not extending WiFi power button red in RUCKUS Support for Lennar Homes

Wifi Extender not extending WiFi power button red

Traderjoe05 — Tue, 31 Dec 2024 16:37:28 GMT

I am experiencing an issue with my Ruckus WiFi extender. The power light is showing a solid red light, and none of the lights for 5G, 2.4G, Air, or CTL are illuminated. Despite attempting to reset the device using a paper clip, I have been unable to restore functionality. This issue is preventing me from improving the WiFi signal on my ground floor. Does anyone know hoy to remediate this issue.

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Tue, 31 Dec 2024 18:42:46 GMT

Hi @Traderjoe05

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS Access Point with a RED PWR LED.

Could you please unplug it's ethernet cable from the current port and connect to any other available 1 in-12 ports on the Switch port? (Refer to the below screenshot)

Once done please check if that resolves the issue with the RUCKUS Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Wed, 01 Jan 2025 17:37:40 GMT

Hello,

I switched the port I connected the Ethernet into and the power light is still red on the ground floor access point unit but green on my upstairs access point unit for all lights.

I unplugged the power from the device in my basement and plugged it back in from the and I changed the port on the unit in my basement and still no success on the ground floor access point.

After that I tried to remove the access point from the ceiling and manually reset the unit after unplugging the Ethernet cord and plugging it back.

Any thoughts on what’s wrong still?

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Wed, 01 Jan 2025 17:43:26 GMT

Hi @Traderjoe05

Thank you for your response and the information provided on the private chat.

We kindly request that you connect your RUCKUS R510 Access Point (AP) to a functional power outlet using a 12 VDC power adapter and share both pictures and a single video showcasing the light status, the cord connected to the APs, and its connection to a working power outlet. Please refer to the example pictures provided below for guidance. Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/Modem-Router combo device.

For the video upload, we have created a designated link for your convenience. You can access it via the following link: (Refer to the EXAMPLE VIDEOS from this drive link)

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

If you have any questions or need further clarification, please don't hesitate to reach out.

Thank you once again for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community.

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Wed, 01 Jan 2025 17:58:51 GMT

Hi Imran, I took some pictures and a video but I am unable to attach to this thread. Do you have an email I could send te video and the picture?

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Wed, 01 Jan 2025 18:18:36 GMT

Hi @Traderjoe05

Thank you for the response and the update,

Please use the Google drive link shared in my previous post to upload the Pictures and Video.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Wed, 01 Jan 2025 19:27:25 GMT

Hi Imran I don’t have an option to add to that google drive folder location. I can navigate to the location to see the examples.

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Wed, 01 Jan 2025 19:54:23 GMT

Hi @Traderjoe05

Thank you for your response and the update.

Please ensure that you are logged into your Gmail account and drag and drop the files on the given link.

Thank you once again for your cooperation.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Wed, 01 Jan 2025 23:26:28 GMT

Hi Imran I’ve uploaded two videos of the access point and the switch devices

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Thu, 02 Jan 2025 14:53:11 GMT

Hi @Traderjoe05

Greetings!!!

Thank you for the response and the information.

Based on the troubleshooting done, and you confirm after performing the reset of the Access Point, and checking all the connectivity and connections, the failure persists. And this is the only ONE access point that isn’t working with RED PWR LED even after checking with an external power adapter it behaves the same. This ONE Access Point Unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Fri, 03 Jan 2025 12:11:40 GMT

Hello Imran, when I try to post the url into the chat I am not assisted by a representative but rather a chatbot that doesn’t help me. I tried to enter the url and I’m prompted on whether I am a Lennar customer and if I have a serial number for the defective access point. I enter the SN code on the back *********** and it doesn’t appear to be a valid serial number. Can you help?

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Fri, 03 Jan 2025 12:15:06 GMT

Hi @Traderjoe05

I hope this message finds you well.

Thank you for your prompt response and the update provided.

Kindly note that the RMA request should be submitted exclusively through the CHAT option. Please refer to the steps outlined in my previous RMA post and follow them to successfully submit your request.

We greatly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Wifi Extender not extending WiFi power button red

Traderjoe05 — Sat, 04 Jan 2025 03:02:03 GMT

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Wifi-Extender-not-extending-WiFi-power-button-red/m-p/101269/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE01R1BXV01BN1VJQlE5fDEwMTI2OXxTVUJTQ1JJUFRJT05TfGhL/page/2

Re: Wifi Extender not extending WiFi power button red

Imran_ruckus — Mon, 06 Jan 2025 12:05:00 GMT

Hi @Traderjoe05

I hope this message finds you well.

Could you please let me know if your RMA is initiated with CHAT?

We greatly appreciate your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community