topic Re: Ruckus lights off on unit on ceiling in RUCKUS Support for Lennar Homes

Ruckus lights off on unit on ceiling

twoacez — Wed, 01 Jan 2025 06:57:22 GMT

Ruckus unit on ceiling has no lights on. Ruckus unit in wall cabinet has a green and orange light on. I have unplugged power source and switched Ethernet cables to other ports and still lights on the ceiling unit.

Re: Ruckus lights off on unit on ceiling

Imran_ruckus — Wed, 01 Jan 2025 13:25:40 GMT

Hi @twoacez

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know if your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow LED as shown in the picture below? If yes, the Switch is stuck in the boot mode which doesn't send power to the Ceiling Access Points.

To troubleshoot and fix this issue, please refer to the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you are stuck at any point following the guide.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus lights off on unit on ceiling

twoacez — Wed, 01 Jan 2025 16:32:42 GMT

I already did the reset with the paper clip. The green light is on and 7 other lights are blinking orange. This has been going on since yesterday night when I did the reset

Re: Ruckus lights off on unit on ceiling

Imran_ruckus — Wed, 01 Jan 2025 17:20:14 GMT

Hi @twoacez

Greetings!!!

Thank you for the response and the update,

Please reset multiple times and check. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

If that doesn't work, the next step would be to perform Software Recovery of the Switch. Please refer to the same article for the process.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus lights off on unit on ceiling

twoacez — Wed, 01 Jan 2025 17:36:35 GMT

I’ve done it 20 times and it’s not working. The multiple 7 lights just keep flashing when I release the reset button with the paperclip after plugging it in. I don’t have a laptop to do a software reset.

Re: Ruckus lights off on unit on ceiling

Imran_ruckus — Wed, 01 Jan 2025 17:41:14 GMT

Hi @twoacez

Thank you for the response and the update.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We need laptop for executing these steps.

However, if you continue to have difficulty following the steps, we recommend that you seek outside help or a technician.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

Please do let us know one you require assistance with the Upgrade process. We are happy to help you.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus lights off on unit on ceiling

twoacez — Wed, 01 Jan 2025 17:56:41 GMT

Who do I contact as an “outside” solution? Who deals with Ruckus? Who would you recommend I call? Isn’t this covered under warranty? I can’t believe I can’t get any over the phone help!

Re: Ruckus lights off on unit on ceiling

twoacez — Wed, 01 Jan 2025 18:29:20 GMT

Who do you recommend I reach out to for “outside” help since Ruckus doesn’t have phone help

Re: Ruckus lights off on unit on ceiling

Imran_ruckus — Thu, 02 Jan 2025 16:13:17 GMT

Hi @twoacez

I hope this message finds you well.

Thank you for your response.

Please be advised that, in accordance with company policy, warranty coverage is limited to hardware-related issues only and does not extend to software-related problems. As the issue with your Switch can be resolved through software recovery, we recommend attempting this solution and let us know how it goes. We cannot replace the Switch without trying these steps.

Additionally, please note that RUCKUS does not have an on-site technician support team for Lennar Homes.

Should you require any assistance with the process, please do not hesitate to reach out. We are more than happy to assist you.

Thank you for your understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community