topic Re: Ruckus ICX-7150 not powering on. no lights at all in RUCKUS Support for Lennar Homes

Ruckus ICX-7150 not powering on. no lights at all

knussear — Tue, 31 Dec 2024 20:02:52 GMT

Ruckus ICX-7150 not powering on. no lights at all. I have tried using different outlets, different power cords and resetting.

Can i get help with further troubleshooting or an RMA?

Re: Ruckus ICX-7150 not powering on. no lights at all

Imran_ruckus — Tue, 31 Dec 2024 20:42:29 GMT

Hi @knussear
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX-7150 not powering on. no lights at all

knussear — Tue, 31 Dec 2024 20:46:14 GMT

yes this is a Lennar Home Ruckus setup.

Re: Ruckus ICX-7150 not powering on. no lights at all

knussear — Tue, 31 Dec 2024 20:57:43 GMT

yes this is a Lennar Home Ruckus setup.

Re: Ruckus ICX-7150 not powering on. no lights at all

Imran_ruckus — Tue, 31 Dec 2024 20:58:09 GMT

Hi @knussear

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch not powering on.

To proceed, we kindly request that you follow the steps outlined below:

1. Take out your Switch from the cabin. Plug your ICX-7150-C12P Switch into a functioning power outlet.

2. Capture both pictures and a video of the switch, focusing on the following:

- The status of the lights on the switch.

- The cord connected to the switch.

- The switch plugged into a working power outlet.

We recommend referring to the example pictures provided below to ensure clarity in capturing the required details:

Please use the provided link to upload a video. We advise referencing the EXAMPLE VIDEO in the Google Drive link provided to ensure consistency in the recording:

Kindly shoot a video similar to the EXAMPLE Video provided in the link.

In the video, please ensure to capture the following:

1. Show the plug of the ICX-7150-C12P Switch being connected to a working outlet.

2. Simultaneously, display the light status on the switch.

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Should you have any queries or require further assistance, please do not hesitate to reach out. We are here to help.

Thank you for your cooperation, patience, and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Ruckus ICX-7150 not powering on. no lights at all

knussear — Tue, 31 Dec 2024 22:40:03 GMT

uploaded video

Re: Ruckus ICX-7150 not powering on. no lights at all

Imran_ruckus — Wed, 01 Jan 2025 13:19:30 GMT

Hi @knussear

Greetings of the day!!!

Thank you for sharing the requested PICTURES and a VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.