topic Re: APs don't power and ring bell and thermostats don't have internet access in RUCKUS Support for Lennar Homes

Re: APs don't power and ring bell and thermostats don't have internet access

NP — Tue, 31 Dec 2024 16:36:28 GMT

I uploaded a video as my Ruckus device doesn’t power up as reported a long time. The system has not worked for more than a year and needs immediate attention.

Re: APs don't power and ring bell and thermostats don't have internet access

Imran_ruckus — Tue, 31 Dec 2024 18:28:25 GMT

Hi @NP

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch not powering on.

Could you please confirm your Email Address using which you have uploaded the video on drive?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: APs don't power and ring bell and thermostats don't have internet access

Imran_ruckus — Thu, 02 Jan 2025 16:18:05 GMT

Hi @NP

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch not powering on.

Could you please confirm your Email Address using which you have uploaded the video on drive?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: APs don't power and ring bell and thermostats don't have internet access

Imran_ruckus — Mon, 06 Jan 2025 12:39:40 GMT

Hi @NP

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: APs don't power and ring bell and thermostats don't have internet access

Imran_ruckus — Wed, 08 Jan 2025 12:50:32 GMT

Hi @NP

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community