topic Re: Keep having network issues, internet slows down, drops, switch stops providing POE power. in RUCKUS Support for Lennar Homes

Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Fri, 27 Dec 2024 16:23:55 GMT

I currently have one of the APs at my home running using a POE injector. The switch keeps failing to provide power. Always problems with the network. I have done all possible to make this work. APs are upgraded to the latest upgrade so is the switch. (ICX715-c12) I had a previous forum going on here Solved: RUCKUS Forums - Re: Switch icx 7150-c12p is not powering POE, runn... - Page 5 - CommScope RUCKUS Community Forums. Issue is still going on. I think the switch is done for. Too many problems, have to constantly restart.

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

Imran_ruckus — Fri, 27 Dec 2024 16:35:51 GMT

Hi @ramirezcrisaf

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity and PoE issues.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:
When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Fri, 27 Dec 2024 21:51:24 GMT

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Fri, 27 Dec 2024 21:57:34 GMT

Here are the pictures you requested. Know the switch is protected by APC unit. For things to work I have to bypass 1 of the 2 APs I have using a POE injector. If I connect both internet will drop more due to the switch failing. I have to restart the switch constantly. I was trying to connect to it now and give you some output from the switch but it fails. For me to be able to get in I would have to restart multiple times.

C:\Users\ramir>telnet 192.168.1.30
Connecting To 192.168.1.30...Could not open connection to the host, on port 23: Connect failed

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Fri, 27 Dec 2024 22:16:27 GMT

Just restarted and is kind of responding now, but dropping packets. I have changed the time and date multiple times and saved it to memory multiple times but after a couple of resets it changes to a wrong date and time again. a couple of ports are showing overload and I have changed ports and or keep disconnected and then the other AP will show overload. I've been dealing with this for months now. Please replace switch for new. This switch seems to be having hardware issues.

telnet@ICX7150-C12 Router#sh inline power

Power Capacity: Total is 124000 mWatts. Current Free is 91200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Off 0 0 n/a n/a 3 n/a
1/1/2 On Non-PD 0 0 n/a n/a 3 n/a
1/1/3 On On 3200 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Off 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Non-PD 0 0 n/a n/a 3 n/a
1/1/8 On Off 0 0 n/a n/a 3 n/a
1/1/9 On Non-PD 0 1000 n/a n/a 3 overload state
1/1/10 On Off 0 1000 n/a n/a 3 overload state
1/1/11 On On 5900 15400 2P-IEEE n/a 3 n/a
1/1/12 On Off 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------

telnet@ICX7150-C12 Router>sh clock
04:53:11.950 Eastern Thu Jun 06 2024

System Up Time:System Started At:System Clock:

3 minutes 11 seconds

04:46:54 Eastern Thu Jun 06 2024

Jun 6 04:50:05

C:\Users\ramir>ping 192.168.1.30

Pinging 192.168.1.30 with 32 bytes of data:
Reply from 192.168.1.166: Destination host unreachable.
Request timed out.
Reply from 192.168.1.30: bytes=32 time=36ms TTL=64
Reply from 192.168.1.30: bytes=32 time=4ms TTL=64

Ping statistics for 192.168.1.30:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 4ms, Maximum = 36ms, Average = 20ms

Configure Inline PowerInline Power:Allocate Power By:1-Class1 2-Class2 3-Class3 4-Class4 Power Limit: Priority:2-Middle 1-Highest

Disable	Enable
Class: 0-UnknownClass
3-Lowest

Select PoE PortsSelect a range1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12 To: 1/1/1 1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12 Select one port1/1/2 1/1/3 1/1/4 1/1/5 1/1/6 1/1/7 1/1/8 1/1/9 1/1/10 1/1/11 1/1/12

From: 1/1/1

1/1/1

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Fri, 27 Dec 2024 22:22:44 GMT

second AP is only blinking red now. When this happens, I have to restart the switch a couple more times for it to connect the right way and or get the right amount of power. I changed the heads of the cables for new ones just in case there was bad connection. Yes I have RJ45 heads and yes I have a crimper. I am certified, network engineer.

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

Imran_ruckus — Mon, 30 Dec 2024 13:51:53 GMT

Hi @ramirezcrisaf

Greetings!

Thank you for your prompt response and for providing the detailed information.

The issue you are experiencing may be related to an older version of the firmware running on your RUCKUS ICX-7150-C12P switch. To check the same and assist further, please share the outputs of the following commands:

enable

show version

show flash

If you have any questions or require further clarification, please do not hesitate to reach out.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Mon, 30 Dec 2024 15:45:04 GMT

Sir, with all due respect. I have tried 3 different versions of firmware. If you go back to my previous ticket you will see I was told to do the updates already.

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

Imran_ruckus — Mon, 30 Dec 2024 15:53:42 GMT

Hi @ramirezcrisaf

Thank you for the response.

To check the details, please share the requested command outputs.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Mon, 30 Dec 2024 15:53:47 GMT

I have tried multiple times all of your “solutions and request” please send a new switch. Nothing is working as it should all updates do not work. I have been dealing with this for months. Please resolve issue. I work from home and this is having an impact on my work performance. I constantly have to restart everything and including my work computer. I am wasting countless hours dealing with this. I have had the isp change their equipment too just in case but issues remain. Please replace the switch.

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Mon, 30 Dec 2024 16:47:07 GMT

telnet@ICX7150-C12 Router#sh flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 33554432, Version:08.0.95nT213 (SPR08095n.bin)

telnet@ICX7150-C12 Router#sh ver
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 21 2024 at 08:29:16 labeled as SPR08095n
(33554432 bytes) from Primary SPR08095n.bin (UFI)
SW: Version 08.0.95nT213
Compressed Primary Boot Code size = 786944, Version:10.1.26T225 (mnz10126)

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Mon, 30 Dec 2024 16:50:12 GMT

took 3 POE devices of the switch and the remaining 2 are still showing overload state.

/1/1	On	Off	0	1000	n/a	Lowest	overload state
1/1/2	On	Off	0	0	n/a	Lowest	n/a
1/1/3	On	On	3500	15400	2P-IEEE	Lowest	n/a
1/1/4	On	Off	0	0	n/a	Lowest	n/a
1/1/5	On	Off	0	0	n/a	Lowest	n/a
1/1/6	On	Off	0	0	n/a	Lowest	n/a
1/1/7	On	Non-PD	0	0	n/a	Lowest	n/a
1/1/8	On	Off	0	0	n/a	Lowest	n/a
1/1/9	On	Off	0	0	n/a	Lowest	n/a
1/1/10	On	Off	0	0	n/a	Lowest	n/a
1/1/11	On	On	5700	15400	2P-IEEE	Lowest	n/a
1/1/12	On	Off	0	0	n/a	Lowest	overload state

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

ramirezcrisaf — Mon, 30 Dec 2024 19:13:39 GMT

does this output help?

Re: Keep having network issues, internet slows down, drops, switch stops providing POE power.

Imran_ruckus — Mon, 30 Dec 2024 19:46:13 GMT

Hi @ramirezcrisaf

Thank you for sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch Has PoE issues. You tried multiple steps and Switch is on an newer version. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.