topic Re: Power outage. WAPs will not power on. in RUCKUS Support for Lennar Homes

Power outage. WAPs will not power on.

stephen_fleming — Thu, 24 Nov 2022 13:09:28 GMT

Hello. Power went out the other day. The Ruckus switch seems to be powered on, but the WAPs on each floor will not power on. It appears that other members are experiencing similar issues. My lap top does not have a Ethernet cable port to perform maintenance on the switch. Please advise.

Re: Power outage. WAPs will not power on.

Vásquez_Fer — Thu, 24 Nov 2022 14:25:01 GMT

Hi @stephen_fleming

Hope you are doing well !

Basically, due the power outage the switch went to a state that we called (boot-mode) that is not able to boot up properly.

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide:

How to console in the ICX-7150-12cp

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once we are there, we can try to boot up the unit using the following commands:

Boot_primary or Boot_secondary

If that step does not work Software recovery needs to be applied

Here is the guide:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

I know your PC doesn't have an Ethernet port, but maybe you can borrow one from a neighbor, family, etc.

Also there are some adapters that you can use to create the connection here is a reference:

Best Regards

Fernando Vasquez

Re: Power outage. WAPs will not power on.

Red — Thu, 24 Nov 2022 14:55:27 GMT

I am having the same problem. If I do a factory reset, does this mean everything will turn back on to what was setup prior to outage? or will have to reprogram and setup everything all over again?

Re: Power outage. WAPs will not power on.

Vásquez_Fer — Thu, 24 Nov 2022 15:30:40 GMT

Hi @Red

Basically the Factory reset is to see if the switch is able to boot up this is not going to affect the Wireless Access Points configuration ( Wireless / SSID )

Best Regards

Fernando Vasquez

Re: Power outage. WAPs will not power on.

stephen_fleming — Thu, 24 Nov 2022 15:40:23 GMT

Fernando, thank you for the help. It appears the first step corrected the issue - applying power while pressing the reset button. Only a couple of devices could not connect to the WiFi after the switch/WAPs rebooted. Not an issue though. Thanks again.