topic ICX 7150: Ap went down in RUCKUS Support for Lennar Homes

ICX 7150: Ap went down

MikeyH — Mon, 30 Dec 2024 04:09:32 GMT

Ap went down, tried all of the software recovery and it is still stuck in boot mode.

Re: ICX 7150: Ap went down

Imran_ruckus — Mon, 30 Dec 2024 14:18:11 GMT

Hi @MikeyH

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch stuck in boot mode.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know if your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow LED as shown in the picture below? If yes, the Switch is stuck in the boot mode.

Please try it multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

As you mentioned that you tried Software Recovery already, please let me know at what point you are stuck on, along with the Pictures of the Software Recovery cable connections between the Laptop and the Switch and screenshots (if any).

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150: Ap went down

MikeyH — Tue, 31 Dec 2024 01:16:51 GMT

Re: ICX 7150: Ap went down

Imran_ruckus — Tue, 31 Dec 2024 12:10:08 GMT

Hi @MikeyH

Greetings of the day!!!

Thank you for your response on PRIVATE CHAT and sharing the requested information.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not getting console access for the software Recovery process. Tried multiple steps however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.