topic Re: Astound blaming ruckus again in RUCKUS Support for Lennar Homes

Astound blaming ruckus again

Astoundsucks — Sat, 28 Dec 2024 00:34:31 GMT

Astound wave once again is not working in our home and blaming ruckus stating our router is fine and ruckus is the problem. All equipment shows working and running they tested it but nothing actually connects they've gone from saying we were an empty lot to a house that they had to rig to get to work then now to I call and they're saying where townhome and only half of the house is working they replaced a cord on the side of the house same issue it shows that it's full status and working and will not connect to anything told us not their fault and it is ruckus

Re: Astound blaming ruckus again

Squozen — Sun, 29 Dec 2024 10:07:10 GMT

Is there a question here or were you just looking to vent? 😄

Re: Astound blaming ruckus again

Imran_ruckus — Mon, 30 Dec 2024 14:00:10 GMT

Hi @Astoundsucks

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Astound blaming ruckus again

Imran_ruckus — Wed, 01 Jan 2025 13:39:22 GMT

Hi @Astoundsucks

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Astound blaming ruckus again

Imran_ruckus — Fri, 03 Jan 2025 12:32:32 GMT

Hi @Astoundsucks

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Astound blaming ruckus again

Imran_ruckus — Mon, 06 Jan 2025 12:38:03 GMT

Hi @Astoundsucks

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community