topic Re: ICX 7150 Not operatable in RUCKUS Support for Lennar Homes

ICX 7150 Not operatable

Ian_L — Tue, 24 Dec 2024 19:23:12 GMT

I experienced a power outage and now the switch is no longer working. Its not powering on Access point. I have pwered on and off, then tried reset, and lastly the guidelines through connectivity.

Followed step by step guidelines. Downloaded TFTP and followed those step. Device manager doesnt recognize ports. Tried using both USB C and RJ45. Both do not change anything. I live in a Lennar Home.

Re: ICX 7150 Not operatable

Imran_ruckus — Tue, 24 Dec 2024 19:41:07 GMT

Hi @Ian_L

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS ICX-7150-C12P Switch after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please let me know if your RUCKUS ICX-7150-C12P Switch has an Amber/Yellow LED as shown in the picture below? If yes, the Switch is stuck in the boot mode.

As you mentioned, the reset isn’t working, please try it multiple times as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-physical-factory-reset-hard-reset-on/ta-p/80783

If that doesn’t make any difference, Software Recovery is the last option. Refer to the below link guide for the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

As you are trying the Software Recovery with no Device Manager COM port details please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Once installed restart your laptop and try to locate the COM port details under 'Ports (COM & LTP)' with cables connected between the Laptop and the Switch (Refer to the below screenshot), Please check and let me know if that works.

Please check and let me know if you have any queries.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not operatable

Ian_L — Tue, 24 Dec 2024 21:44:44 GMT

Yes the amber light is there as shown in the image. I tried multiple resets and got nothing. I downloaded the VCP drivers and the port in the device manager still isnt showing.

Re: ICX 7150 Not operatable

Imran_ruckus — Wed, 25 Dec 2024 12:04:07 GMT

Hi @Ian_L

Greetings!!!

Thank you for the response and the update.

Could you please share a picture showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop? Additionally, please share a screenshot showing the Device Manager COM Port details.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not operatable

Ian_L — Fri, 27 Dec 2024 05:01:24 GMT

This is with it plugged from Switch to computerSwitch with RJ45This is it directly plugged into the Gateway to show it works

Re: ICX 7150 Not operatable

Imran_ruckus — Fri, 27 Dec 2024 12:09:03 GMT

Hi @Ian_L

Greetings!!!

Thank you for the response and the update.

Please note, that along with the console cable, there must be an additional ethernet cable required to connect to the Out-of-band management port. Please use use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. (Refer to the below screenshots)

Please connect the cables as explained and try the process once again. Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not operatable

Ian_L — Fri, 27 Dec 2024 16:25:42 GMT

I have connected both options and its still not showing up in the device manager.

Re: ICX 7150 Not operatable

Imran_ruckus — Fri, 27 Dec 2024 16:33:58 GMT

Hi @Ian_L

Thank you for the response and the update.

Once again could you please share current pictures showing the Software Recovery cable connections between the RUCKUS ICX-7150-C12P Switch and the laptop? Additionally, please share a screenshot showing the Device Manager COM Port details.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX 7150 Not operatable

Ian_L — Fri, 27 Dec 2024 16:50:51 GMT

Device managerUSB C and RJ45

Re: ICX 7150 Not operatable

Imran_ruckus — Fri, 27 Dec 2024 17:34:47 GMT

Hi @Ian_L

Thank you for sharing the requested information on PRIVATE CHAT.

Based on the troubleshooting done, your ICX-7150-C12P Switch is stuck in boot mode and its not getting console access and unable to perform the Software Recovery process. Tried multiple steps however, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.