topic Re: Can't login into my app and ruckus wireless network shows up but has no internet in RUCKUS Support for Lennar Homes

Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Thu, 26 Dec 2024 03:43:39 GMT

I have a A Ruckus ICX 7150-c12p and two access points. Both the access points show green for internet. But when I connect to my Ruckus WIFI it shows there is no internet. I also cannot login to my app as it just say not connected to a network when i'm connected to the ruckus wifi

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Thu, 26 Dec 2024 11:59:57 GMT

Hi @tommybandit

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering internet connectivity and Unleashed application login issue.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Thu, 26 Dec 2024 16:47:07 GMT

1. yes it was operational, and there may have been a power outage.

2. Photos attached.

3. Yes ISB works great 1000mb speed.

4. 2 access points. photos attacehd.

thank you!ap 1ap 2switch

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Thu, 26 Dec 2024 16:59:57 GMT

Hi @tommybandit

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, it seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port. Once connected please reboot (unplug and plug from the power outlet) your ISP router once and try to connect to the Internet via Access Points.

Please let me know if that works and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Thu, 26 Dec 2024 18:07:53 GMT

Ok that worked. The network now has internet. But I cannot connect to my settings on the app or the website.

For the app: Each time it says you are not connected to unleashed network. go to settings?

for online it says:

This page isn’t working

unleashed.ruckuswireless.com didn’t send any data.

I just want to be able to access everything on the app or online.

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Thu, 26 Dec 2024 20:08:24 GMT

Hi @tommybandit

We appreciate the update you have provided.

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser.

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

To assist you further, could you please provide us with the following details:
- Log in to your Unleashed system using a laptop web browser with the Master AP IP Address or visit https://unleashed.ruckuswireless.com/ Kindly check and share a screenshot of the current version of your Unleashed Access Points.
- Ensure that your device is connected to the RUCKUS Wi-Fi Network for access.

If you encounter difficulties accessing the above link or if you are unsure of the IP Address of your Access Points, please refer to our guide on finding the IP Address of the Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Once you have located the IP Address of the Access Point and accessed the Unleashed dashboard, please proceed with the following steps:
1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the below RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKUS-Unleashed-R510-Access-Points-to-a/ta-p/75029

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Thu, 26 Dec 2024 20:35:14 GMT

ok, so now wifi is working. i logged in. But now it say the

ICX Switch is Connecting

*Unleashed system only supports ICX firmware version 08.0.90 or later.

what do I do now?

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Thu, 26 Dec 2024 20:42:24 GMT

Hi @tommybandit

Thank you for the response and the update.

Please check it after sometime and let me know if that still says 'ICX Switch is Connecting'

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Fri, 27 Dec 2024 23:46:57 GMT

Hi. Yes it still says connecting.

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Sat, 28 Dec 2024 02:36:43 GMT

What should I do? Now internet sites take forever to load if at all.

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Mon, 30 Dec 2024 13:45:20 GMT

Hi @tommybandit

Greetings!!!

Thank you for your recent correspondence and update.

We may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Can't login into my app and ruckus wireless network shows up but has no internet

tommybandit — Mon, 30 Dec 2024 15:57:29 GMT

I did this the other day. It's all fixed now. thank you

Re: Can't login into my app and ruckus wireless network shows up but has no internet

Imran_ruckus — Mon, 30 Dec 2024 16:35:26 GMT

Hi @tommybandit

Thank you for the response and the update.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great new year ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.