topic Re: Factory Reset 2 Rockus wireless 350AP in RUCKUS Support for Lennar Homes

Factory Reset 2 Rockus wireless 350AP

sergiostarr — Mon, 23 Dec 2024 18:39:17 GMT

Good afternoon,

The house came with 2 Ruckus wireless R350 AP and unfortunately I don't have the password to login and check why the performance is very bad. I check my Main switch and I have 300 MBPS of internet speed but after my two routers I have around 50 to 100 MBPS. Can you guide me on how to setup my wifi again if I do a factory reset? I have one router on the 1st floor and another on the 2nd floor with the same wireless network.

Re: Factory Reset 2 Rockus wireless 350AP

Imran_ruckus — Mon, 23 Dec 2024 19:00:43 GMT

Hi @sergiostarr

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering low-speed internet connectivity and setting up the RUCKUS devices.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

I would suggest you follow the below RUCKUS Lennar Knowledge Base self-help article on how to setup the RUCKUS devices and factory reset the RUCKUS Access Points.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/RUCKUS-Lennar-Home-devices-Connectivity-Setup-and-Configuration/ta-p/96170

Please try to configure it as per the guideline and let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Factory Reset 2 Rockus wireless 350AP

Imran_ruckus — Thu, 26 Dec 2024 12:04:15 GMT

Hi @sergiostarr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Factory Reset 2 Rockus wireless 350AP

Imran_ruckus — Mon, 30 Dec 2024 14:33:52 GMT

Hi @sergiostarr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Factory Reset 2 Rockus wireless 350AP

Imran_ruckus — Wed, 01 Jan 2025 13:35:31 GMT

Hi @sergiostarr

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community