topic Re: Ruckus not turning on in RUCKUS Support for Lennar Homes

Ruckus not turning on

Corinanajera — Wed, 23 Nov 2022 21:43:10 GMT

My power went out for a few hours and the ruckus has a couple lights on but on the access points there are no lights on and internet is not connecting.

Re: Ruckus not turning on

Yarenis — Wed, 23 Nov 2022 21:56:32 GMT

Hi @Corinanajera

Based on your description, it seems that your Switch (ICX7150 Switch) is stuck in boot mode, to fix it you need to get console access and perform a software recovery to fix it, let me add the guide.

Note: Please read the guides carefully before start the troubleshooting.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Password Recovery on a Ruckus ICX(Tutorial video)

https://www.youtube.com/watch?v=XJS28DWbHM4

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

Re: Ruckus not turning on

Corinanajera — Wed, 23 Nov 2022 23:55:26 GMT

What if I dont Own a laptop? Or computer

Re: Ruckus not turning on

Yarenis — Thu, 24 Nov 2022 00:57:35 GMT

Hi @Corinanajera

I have given you the troubleshooting steps to fix your issue, and Ruckus Support for Lennar Homes customers, is exclusively supporting via this community forum support model.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired