topic Re: Cannot re-connect Ruckus AP in RUCKUS Support for Lennar Homes

Cannot re-connect Ruckus AP

jhopkins1209 — Sat, 14 Dec 2024 21:58:58 GMT

Description: Hello, I checked my AP to see why I cannot connect to my accounts and reconfigure everything. When I go to the app, it says, "You are not connected to the Unleashed network. Go to settings." Then, when I log into my Ruckus online account, nothing populates. When I try to go to the http://unleashed.ruckuswireless.com website, it tells me it cannot find the server, and then there is a "no internet" when I am on the configure.me wifi.

I will be transparent and inform your team that I have not logged onto Ruckus for years I am not even certain how long it has been disconnected.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Mon, 16 Dec 2024 13:05:38 GMT

Hi @jhopkins1209
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Thu, 19 Dec 2024 12:17:25 GMT

Hi @jhopkins1209
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot re-connect Ruckus AP

jhopkins1209 — Fri, 20 Dec 2024 00:54:12 GMT

Hello, yes it’s a Lennar home.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Fri, 20 Dec 2024 11:56:14 GMT

Hi @jhopkins1209

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with the RUCKUS Access Points configuration.

When you connect to the configure.me-xxxxxx network it will not let you connect to the Internet. This network is intended to configure the RUCKUS Wi-Fi network.

Please refer to the video below and complete the configuration.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Mon, 23 Dec 2024 13:18:12 GMT

Hi @jhopkins1209

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please let me know if you followed the instructions shared in my previous post.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot re-connect Ruckus AP

jhopkins1209 — Mon, 23 Dec 2024 15:59:58 GMT

Hello,

nothing I am doing is working. I’ve been in those articles and can’t fix it.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Mon, 23 Dec 2024 16:29:14 GMT

Hi @jhopkins1209

Greetings!!!

Thank you for the response and the update.

We suggest you performing factory reset of the RUCKUS Access Points and reconfigure them with a new Wi-Fi Network/SSID.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the factory reset process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Factory-reset-process-of-the-RUCKUS-R510-Access-Points-for/ta-p/73964

Please let me know if you are stuck at any point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Cannot re-connect Ruckus AP

jhopkins1209 — Tue, 24 Dec 2024 01:27:56 GMT

Hello,

I went through that video once again. I got through everything successfully, including setting up the SSID Network... again. But I am now getting the attached screenshot, so I cannot get to the Ruckus Unleashed network to manage anything. I am stuck at a standstill. My AP is showing a green light for 5G, CTL, and PWR, but an Amber for 2.4.

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Tue, 24 Dec 2024 12:10:37 GMT

Hi @jhopkins1209

Greetings!!!

Thank you for the response and the update.

Please note, that Amber lights on 2.4G and 5G is a normal behavior.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.14-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

To better assist you, could you please provide the following information:
1. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

2. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Thu, 26 Dec 2024 12:03:03 GMT

Hi @jhopkins1209

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Mon, 30 Dec 2024 14:28:04 GMT

Hi @jhopkins1209

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it. Please help me with the requested information.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Cannot re-connect Ruckus AP

Imran_ruckus — Wed, 01 Jan 2025 13:33:45 GMT

Hi @jhopkins1209

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community