topic Re: RUCKUS R510 Access Point (AP) keep dropping or Not working in RUCKUS Support for Lennar Homes

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Tue, 17 Dec 2024 17:06:13 GMT

I’ve gone through the instructions provided, but I’m facing significant challenges. I only have a MacBook with me, and the instructions seem outdated. Do you expect me to purchase a new Windows laptop just to follow them? The video you’ve shared is over 4 years old and references a different macOS version, which doesn’t align with the current macOS 18.2. How do you expect this to work in the current environment?

Why does this process have to be so complicated? RUCKUS advertises a lifetime warranty, but I’m struggling to see where that warranty coverage comes into play here. Where is the support for warranty repairs or issue resolution? Simply posting instructions doesn’t seem to address the problem effectively.

This has been a frustrating experience, and I’d appreciate a more practical solution to resolve the issue.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

Imran_ruckus — Tue, 17 Dec 2024 17:26:38 GMT

Hi @vasokan21

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues on getting RUCKUS Switch console access on MAC device.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

Please let me know if you have any further questions.

Thank you for your patience.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

Imran_ruckus — Thu, 19 Dec 2024 12:18:32 GMT

Hi @vasokan21

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Mon, 23 Dec 2024 05:36:05 GMT

I am still trying to figure out. I borrowed my friends windows laptop, I was able to progress till some point like installing tftp app and after that I am unable to find port in the windows laptop with windows 11 home os. Seriously, RUCKUS support is the one of the worst ever I have to work with.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Mon, 23 Dec 2024 05:56:39 GMT

Just simply tell me, RUCKUS does not have capability to fix the issue, this support is another way of prolonging the issue and out of frustration customer will try to figure out something else and leave the support community. When i bought this house and setup the RUCKUS promised me lifetime warranty, i want RUCKUS to fix my issue. I want the warrant support, talk to me via phone, instructions are confusing, and the videos are completely outdated. Please call me at 612-479-1565 almost more than year i am having problem. Before at least one of the AP was working now nothing is working, i tried AP factory reset, Switch reset nothing working. I have tried to do software recovery one of difficult task ever i have to do and with no success. borrowed windows laptop from my friend and no success. I want RUCKUS to fix my issue. or done manufacture product you can't fix it or don't give lifetime warranty. I am not sure whether you understand my frustration. uttermost frustration and no help. Still paid like 10k to lennar for this wifi AP setup.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

Imran_ruckus — Mon, 23 Dec 2024 12:36:28 GMT

Hi @vasokan21

Greetings of the day!!!

Thank you for sharing the requested information on the PRIVATE CHAT.

Based on the troubleshooting done, we are unable to access console CLI connection on you RUCKUS ICX-7150-C12P Switch. Tried multiple ways. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Thu, 02 Jan 2025 22:39:29 GMT

Hi,

My Access Point working fine right now. I think the restart doing more than 20 times fixed the issue. But think about doing restart more n- number of times its like one day take off and do it.

Coming to software recovery, RUCKUS need to work on clear steps and videos for the users to follow. I would say, users should not even attempt to do this, what will you do if the home users are not techie or old people? Who does not know how to use laptop? What kind of support/ warranty you will be providing for them? There is significant gap RUCKUS needs to access. I see this warranty support is one of the poorest in the USA i have ever seen. For now, factory reset helped me, after trying 20 plus times.

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

vasokan21 — Thu, 02 Jan 2025 23:06:34 GMT

One more thing, i am not sure how this is fixed. Might be something you guys try to do and it got fixed?

Re: RUCKUS R510 Access Point (AP) keep dropping or Not working

Imran_ruckus — Fri, 03 Jan 2025 12:37:17 GMT

Hi @vasokan21
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

As this case/post is now closed, please raise a new post for further assistance.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.