topic Re: Ruckus access points not lighting up in RUCKUS Support for Lennar Homes

Ruckus access points not lighting up

Kstowe — Sat, 14 Dec 2024 18:36:39 GMT

After a power outage, our ruckus access points no longer light up. However, the router has two green lights- one at power and one at syst. Tried the reset and it didn’t work. Please help.

Re: Ruckus access points not lighting up

pinky_ruckus — Mon, 16 Dec 2024 15:02:15 GMT

Hi @Kstowe ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Ruckus APs are not working after the power outage.

From the response you shared, the lights on the Switch is normal and switch is working and there are no lights in the access points, it is always good to check if the PoE is disabled or not.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to check if the PoE is disabled and to fix the issue if it is disabled.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/NO-Power-on-Access-Points-and-ICX-7150-C12P-Switch-with-GREEN/ta-p/72186

Please follow the process and let me know if you need any help during the process.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Ruckus access points not lighting up

pinky_ruckus — Wed, 18 Dec 2024 14:28:36 GMT

Hello @Kstowe ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.