topic Re: My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades in RUCKUS Support for Lennar Homes

My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades

gsd — Sun, 15 Dec 2024 14:58:22 GMT

I am unable to upgrade the firmware from my dashboard as it will load available updates. Is this what I should be doing? The dashboard says that everything is working properly, but the connections are inconsistent and often very slow.

Re: My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades

Imran_ruckus — Mon, 16 Dec 2024 13:27:20 GMT

Hi @gsd

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent Internet connectivity issues and unable to upgrade the Access Points.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

Could you please log into the Unleashed system on a laptop web browser and share a screenshot showing the below highlighted details?

Please share the requested details and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades

Imran_ruckus — Wed, 18 Dec 2024 12:07:10 GMT

Hi @gsd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades

Imran_ruckus — Fri, 20 Dec 2024 12:16:06 GMT

Hi @gsd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: My connection to my devices from my APs is inconsistent and slow. Need Help with upgrades

Imran_ruckus — Mon, 23 Dec 2024 13:18:37 GMT

Hi @gsd

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community