topic Re: PuTTY will not run boot using the COM connect through USB adapters in RUCKUS Support for Lennar Homes

PuTTY will not run boot using the COM connect through USB adapters

C_Georgia — Tue, 17 Dec 2024 03:13:46 GMT

Hi -

I have followed the instructions to perform a Software recovery on an ICX7150 switch. When I get to PuTTY the boot is not running. Black screen and green cursor but no boot details. It is important to note that I am connected to Out-of-band management port through a USB adapter. Any idea? I am to the point where I will need to go external for hired help to fix this.

Re: PuTTY will not run boot using the COM connect through USB adapters

pinky_ruckus — Tue, 17 Dec 2024 14:03:52 GMT

Hi @C_Georgia ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that you are getting stuck while performing the Software recovery process.

Also, the putty is not showing boot commands and boot is not running.

I would request you to please check if both the drivers are installed as per the software recovery article.

Please share the screenshot of the COM port details. COM port details should be with the silicon lab name in the device manager.

Once again, please make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file, the driver should be installed using the 2 links below.

Link 1: https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Link 2: silabs.com/developers/usb-to-uart-bridge-vcp-drivers?tab=downloads

Could you please restart the laptop after installing the drivers and check the COM port details in the Device Manger from the Control Panel?

Also, please wait for few minutes and check if boot> prompt is visible.

Please share the screenshot of the Putty where you are getting stuck.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PuTTY will not run boot using the COM connect through USB adapters

pinky_ruckus — Thu, 19 Dec 2024 13:44:09 GMT

Hello @C_Georgia ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: PuTTY will not run boot using the COM connect through USB adapters

nicholasrogers2 — Wed, 15 Jan 2025 18:38:57 GMT

Hi, I have followed the outlined steps but still do not see any console messages after opening Putty, it does not appear to be entering boot mode.

Re: PuTTY will not run boot using the COM connect through USB adapters

Imran_ruckus — Wed, 15 Jan 2025 18:45:35 GMT

Hi @nicholasrogers2

Greetings!!!

Thank you for contacting the RUCKUS Lennar Home Community.

As this post was raised by @C_Georgia and is now closed.

To address your inquiry, please submit your own post on the RUCKUS Lennar Community Portal by selecting the 'ASK the Pack' option. You can access the portal using the following link:

RUCKUS Lennar Community Portal

When creating your post, please include a detailed description of the issue and specify any troubleshooting steps you have already undertaken.

We appreciate your cooperation and look forward to assisting you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community