topic Re: Switch is not connected. in RUCKUS Support for Lennar Homes

Switch is not connected.

DavidN — Fri, 29 Nov 2024 09:48:54 GMT

Hello!

I had my internet working through access points. I had to turn ruckus switch off to put a 3 way outlet to make sure my router and modem are connected in the closet where it is installed and wires are all inside the plastic unit installed by the builder together with the switch. When I reconnected the power to the modem, router and switch, everything seems to be working as it previously, except the switch is not connected. How do I reconnect the switch so it actually sends the internet signal to the access points? Please see my setup and screen shots of what I mean when I say everything else is connected but switch is not. Thank you for your time!

Re: Switch is not connected.

pinky_ruckus — Fri, 29 Nov 2024 14:49:20 GMT

Hello @DavidN ,

Thank you for sharing the response.

From the below screenshot you shared, I understand that the Switch is booted up on the secondary partition which is running on Routing code (SPR)

The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is running in the Routing code.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-Switch-Routing-Code-SPR-issue-using/ta-p/71538

Please follow the process as explained in the article and let me know if you have any queries in this regard.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is not connected.

pinky_ruckus — Mon, 02 Dec 2024 17:56:53 GMT

Hello @DavidN ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is not connected.

pinky_ruckus — Wed, 04 Dec 2024 14:49:49 GMT

Hello @DavidN ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

Re: Switch is not connected.

pinky_ruckus — Mon, 09 Dec 2024 16:10:31 GMT

Hello @DavidN ,

Greetings!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch is not connected.

DavidN — Fri, 13 Dec 2024 08:07:18 GMT

I downloaded putty and found my ip address by logging into the ruckus unleashed app via the ip address. But when I try to access the CLI via putty either through SSH or telnet it gives me the following error code: “Network error: no route to host.” and the black putty screen remains blank/black. Can you advise?

Re: Switch is not connected.

DavidN — Fri, 13 Dec 2024 08:57:15 GMT

Also when I use my Mac and type in the ssh admin@192.168.0.192 it times out and does not allow me to log into the switch. I tried the ruckus ip and it logged me in but the command line is not for the switch, it says: “welcome to ruckus, unleashed network, command, line interface”

and the following line says:

”ruckus>”

but none of the commands work (enable, show version etc. ) it says the command is either unrecognized or incomplete.

Re: Switch is not connected.

DavidN — Fri, 13 Dec 2024 09:37:06 GMT

Update: I figured out issue about putty not working, but when I put in my switch IP address I still get error code: network error: connection times out.

Re: Switch is not connected.

pinky_ruckus — Mon, 16 Dec 2024 15:34:23 GMT

Hello @DavidN ,

Thank you for the response.

I understand that you are unable to access the putty using the Switch IP address

Could you please use the same IP address to login to the web browser and confirm if you are able to access the Switch dashboard?

You should observe the Switch Dashboard, which should be visible upon accessing the appropriate IP address, as illustrated in the screenshot below.

Please click on Login option and try to access the Switch GUI using the login credentials.

Please let us know if you are able to access the dashboard with the obtained IP address.

Thank you again for your patience and understanding.

Please let me know if you have any queries in this regard.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

Re: Switch is not connected.

pinky_ruckus — Wed, 18 Dec 2024 13:52:37 GMT

Hello @DavidN ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.