topic Re: Copying Logs files, Cores files, to USB drive in RUCKUS Support for Lennar Homes

Copying Logs files, Cores files, to USB drive

jwdietrich — Tue, 10 Dec 2024 01:03:53 GMT

Hello,

I am getting ready to perform a factory reset on my ICX 7150-CP. I have backed up the config files via the USB quick process (holding status button for 10 seconds). I have verified the files were copied to the USB. The files that did not transfer are the Logs files, cores files, and Support files.

I am accessing through the CLI. I want to copy all existing files in the above folders. I can use the "show files ./logs" command line and I can see the corresponding files:

ICX7150-C12 Switch(config)#show files ./logs
F 117 tpm_infra_init.log
F 15575 bootmsg
F 1888 script.log
F 117 tpm_infra_init.log.old

I have made several attempts to copy these files to the USB with no success:

ICX7150-C12 Switch(config)#copy flash disk0 file ./logs/script.log
Invalid input -> copy flash disk0 file ./logs/script.log
Type ? for a list

HOW can I save these files to the USB?

Thanks,

John

Re: Copying Logs files, Cores files, to USB drive

jwdietrich — Tue, 10 Dec 2024 20:43:24 GMT

Anyone??

Re: Copying Logs files, Cores files, to USB drive

Sgatjens — Wed, 11 Dec 2024 17:30:43 GMT

Hello jwdietrich

Those files can not be saved on a USB, since they are internal files

Re: Copying Logs files, Cores files, to USB drive

jwdietrich — Wed, 11 Dec 2024 21:30:00 GMT

So, the only way for me to copy them is to send them to an FTP server?

Run a support save command then, when completed, send the file to an FTP server?

I was going to try to just copy the entire drive image and send the same way.

Thank you for your reply. I was hoping @Imran_Ruckus would offer a solution. Thanks regardless.

Re: Copying Logs files, Cores files, to USB drive

Imran_ruckus — Thu, 12 Dec 2024 12:18:35 GMT

Hi @jwdietrich
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup?

Please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Copying Logs files, Cores files, to USB drive

jwdietrich — Thu, 12 Dec 2024 16:59:28 GMT

Hi Imran,

Yes, this is a Lennar Home RUCKUS setup.

Thanks!

Re: Copying Logs files, Cores files, to USB drive

Imran_ruckus — Fri, 20 Dec 2024 12:13:41 GMT

Hi @jwdietrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Copying Logs files, Cores files, to USB drive

Imran_ruckus — Mon, 23 Dec 2024 13:16:16 GMT

Hi @jwdietrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Copying Logs files, Cores files, to USB drive

Imran_ruckus — Wed, 25 Dec 2024 12:06:35 GMT

Hi @jwdietrich

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Copying Logs files, Cores files, to USB drive

jwdietrich — Fri, 27 Dec 2024 16:52:35 GMT

Imran,

As I have repeatedly told you, I am in need of a configuration file. I have performed the factory reset and it booted up exactly as it currently is.

When Ruckus pushed the bad update file that caused the unit to boot in router mode, all of my config files were lost or damaged.

I would appreciate it if someone, ANYONE, could send me a Lennar config file.

Thanks

Re: Copying Logs files, Cores files, to USB drive

Imran_ruckus — Fri, 27 Dec 2024 20:55:03 GMT

Greetings!!!

As this post thread is now closed, please raise a new post for further assistance.

Thank you again for your understanding.