topic Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on in RUCKUS Support for Lennar Homes

After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

lxsimon — Fri, 13 Dec 2024 22:31:57 GMT

This happened before, but it recovered by powering down and/or reset. But this time of power outage on 12/10, I tried to power down and reset, not working any more.

I used Advanced IP Scanner, but cannot locate the IP.

PuttY did not work either.

Please help.

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

Imran_ruckus — Mon, 16 Dec 2024 13:21:23 GMT

Hi @lxsimon

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issues with RUCKUS ICX-7150-C12P Switch after a power outage.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

As you mentioned about the Switch with Amber light, it means that the RUCKUS Switch is stuck in the boot mode.

If hard reset using a paper clip doesn’t work the next troubleshooting step would be to perform Software Recovery on the Switch.

Please refer to the below RUCKUS Lennar Knowledge Base self-help article for the step by step troubleshooting process.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please let me know if you are stuck at ay point during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

lxsimon — Mon, 16 Dec 2024 17:13:40 GMT

I've tried to recover the software. However, I cannot connect by Putty and advanced IP scan did not give me any active IP for Ruckus.

Please provide me RMA as the next step.

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

Imran_ruckus — Mon, 16 Dec 2024 17:24:29 GMT

Hi @lxsimon

Thank you for your response and the update.

Please note that the Software Recovery process does not require an IP address. Since the switch is currently stuck in boot mode, it will not receive an IP address.

I recommend carefully following the Software Recovery procedure and attempting the process again.

Kindly be aware that this issue is software-related and can be resolved through the Software Recovery steps. In accordance with company policy, we are unable to proceed with an RMA for software-related issues or before all necessary troubleshooting steps.

If you encounter any difficulties during the Software Recovery process, please do not hesitate to reach out. I will be happy to assist you in progressing further.

Thank you again for your understanding and patience.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

Imran_ruckus — Wed, 18 Dec 2024 12:06:36 GMT

Hi @lxsimon

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

Imran_ruckus — Fri, 20 Dec 2024 12:15:36 GMT

Hi @lxsimon

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: After power outage, access points no lights are on, ICX 7150-C12P has amber and green lights on

Imran_ruckus — Mon, 23 Dec 2024 13:17:16 GMT

Hi @lxsimon

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community