topic Re: Access Points or PoE switch not working in RUCKUS Support for Lennar Homes

Access Points or PoE switch not working

Davepd3 — Mon, 25 Nov 2024 15:52:13 GMT

Hello

I am trying to have my PoE switch work or my satellite units work properly. There is no data being delivered to any devices. The wifi itself is seems to be working properly and can be seen by the in home devices. However, when you go to surf the net or any function using data, it doesn't work. I have had to disconnect and use the wifi directly from the modem, which is not ideal being a 3 level house. Anyway I could get a phone call for support?

Re: Access Points or PoE switch not working

Imran_ruckus — Mon, 25 Nov 2024 16:11:22 GMT

Hi @Davepd3

Greetings!!!

Thank you for reaching out to RUCKUS Lennar Home Community.

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering issue with the RUCKUS setup.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

This forum is on best best-effort support basis.

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Mon, 25 Nov 2024 18:42:26 GMT

1.) Yes, everything was working correctly once upon a time.

2.) All green lights on the switch

3.) 1st floor, green, orange, nothing, nothing, green.......2nd floor orange, green, nothing, green, green......3rd floor orange, orange, nothing, nothing, green

Re: Access Points or PoE switch not working

Imran_ruckus — Mon, 25 Nov 2024 19:03:15 GMT

Hi @Davepd3

Thank you for the response and the detailed information you shared.

We may need to check some configuration. To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-of-the-RUCKUS-Devices-Switch-and-APs/ta-p/77863

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Line-Interface-CLI-of-the-RUCKUS-ICX/ta-p/74450

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

enable

show version

show flash

show inline power

show inline power detail

show interface brief

show ip address

Please share the command outputs or screenshots if you encounter any issues or errors during these steps.

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Mon, 25 Nov 2024 19:16:17 GMT

It cant detect the IP address. It sees the access points, but not the switch. I can provide the mac address of the switch that is labeled on it.

Re: Access Points or PoE switch not working

Imran_ruckus — Mon, 25 Nov 2024 19:50:07 GMT

Hi @Davepd3

Thank you for the response and the information.

Please try to access the Switch IP Address address in a web browser and try to login.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Thank you again for your patience and understanding

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

Davepd3 — Mon, 25 Nov 2024 20:03:48 GMT

I'm not sure what you mean when you say try and access it from a web browser?

Re: Access Points or PoE switch not working

Imran_ruckus — Mon, 25 Nov 2024 20:20:13 GMT

Hi @Davepd3

Thank you for your prompt response.

Please enter the IP addresses in the web URL section to verify if they are associated with the RUCKUS ICX-7150-C12P Switch. For the Switch IP address you must see the dashboard mentioned in my previous post.

Thank you once again for your assistance.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Imran_ruckus — Thu, 28 Nov 2024 12:22:19 GMT

Hi @Davepd3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Thu, 28 Nov 2024 15:03:58 GMT

Good morning

currently out of town for holidays. Will resume upon return in a few days.

Re: Access Points or PoE switch not working

Imran_ruckus — Thu, 28 Nov 2024 15:32:21 GMT

Hi @Davepd3

Greetings!

Thank you for your prompt response and for providing the update.

Please don't hesitate to reach out if you require any assistance during the process. I am happy to help.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Mon, 09 Dec 2024 20:15:52 GMT

I can’t pull the IP address with the instructions given

Re: Access Points or PoE switch not working

Imran_ruckus — Mon, 09 Dec 2024 20:22:14 GMT

Hi @Davepd3

Greetings!!!

Thank you for the response and the update.

If you are unable to find the IP address of the RUCKUS ICX-7150-C12P Switch, the only option left to gain CLI access is through Console cable connection.

Please refer to the below article on how to gain console CLI access to the RUCKUS Switch.

How to console the RUCKUS ICX-7150-C12P Switch:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Please let me know if you need any help during the process.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Mon, 09 Dec 2024 22:46:32 GMT

this is all i got

Re: Access Points or PoE switch not working

Davepd3 — Mon, 09 Dec 2024 23:07:21 GMT

Re: Access Points or PoE switch not working

Davepd3 — Mon, 09 Dec 2024 23:07:45 GMT

shows no ports configured

Re: Access Points or PoE switch not working

Imran_ruckus — Tue, 10 Dec 2024 11:57:08 GMT

Hi @Davepd3

Greetings!!!

Thank you for the response and the update.

From the screenshots I can see that your RUCKUS ICX-7150-C12P Switch is stuck on the Router mode with 'Router>' prompt on CLI.

To fix this please perform the below commands and check the Switch IP address using 'show ip address' or IP Scan.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points or PoE switch not working

Imran_ruckus — Thu, 12 Dec 2024 12:31:24 GMT

Hi @Davepd3

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

Re: Access Points or PoE switch not working

Davepd3 — Fri, 13 Dec 2024 15:35:46 GMT

Still says 'Router' after doing all those command prompts and it going through its process

Re: Access Points or PoE switch not working

Imran_ruckus — Fri, 13 Dec 2024 15:50:33 GMT

Hi @Davepd3

Greetings!!!
Thank you for the response and the update.

Could you please share the below command outputs?

enable

show version

show flash

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.