topic Re: Ruckus AP and Ruckus Switch no light in RUCKUS Support for Lennar Homes

Ruckus AP and Ruckus Switch no light

zebra1831 — Wed, 23 Nov 2022 04:22:23 GMT

Hello
Ruckus APs have no light. The switch also have no light.
I followed instructions here - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Lennar-home-slow-wifi/m-p/48716 and couldn't find Ruckus in the IP scanner.

Vásquez_Fer — Wed, 23 Nov 2022 15:53:49 GMT

Hope you are doing well!

1-On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

2-Make sure it is plugged into a well-known outlet/power source to discard any issue with the power outlet.

Once you confirm this let us know you can also send us a photo/picture

Best Regards

Fernando Vasquez

zebra1831 — Thu, 24 Nov 2022 15:18:15 GMT

There is no light as you can see in the attached screenshot. I confirmed that the power outlet is healthy

Vásquez_Fer — Thu, 24 Nov 2022 15:32:51 GMT

Hope you are doing well !

Thanks the unit seems to be totally dead based on the troubleshooting done.

This unit Should be RMA ( return merchandise authorization ) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post and paste it into the chat to start unit replacement.

Best Regards

Fernando Vasquez